Refund

GetHuman-tina_nix's Billing Issue with Uber from May 2018

Help with my Uber issue
The issue in GetHuman-tina_nix's own words
get a ride ... I needed an Uber from Boston Airport on **********. The first Uber that picked up my ride was Juan. The Uber app told me where to meet him. I went there and there was Uber's everywhere. Juan called me and told me that I was going to have to walk somewhere, I have never been to Boston airport, so I didn't know where he was talking about. He told me it was only about a ** minute walk, he wasn't allowed on the Airport property because he would get a ticket. I told him I wasn't walking anywhere that he could come and pull up like the rest of the Uber drivers and pick me up. I had an hour ride to get to work. He kept telling me no, no it's ok just walk to (whereever he said) it's only about a ** minute walk. I once again told him no, to cancel my trip and hung up. He called me back, once again telling me that all I had to do was walk ** minutes and he would pick me up. I told him again to cancel my order, that is when he told me that I had to cancel it, he couldn't. I immediately hung up on him again and cancelled the order, and re-booked the ride with Uber, Georges picked the ride up and drove me to where I needed to go. The cost for that was ***.** and I tipped him **.**. The problem that I am having is that I was charged $*.** for the cancellation. I tried to dispute it over the phone app. but when I did it told me I was not charged for the cancellation. Well the money has been taken out of my account on ********** and has not been put back into it as of today **********. I know $*.** doesn't seem like a lot of money but it is grocery money to me. I have used your gethuman account GetHuman ******@***.com* To: *****@***.com May * at *:** PM and no response to that either. * Timeline*GetHuman-tina*nix started working on this issue*May *nd *:**pm*GetHuman-tina*nix indicated the issue is not fixed yet.*May *rd *:**pm*GetHuman-tina*nix indicated the issue is not fixed yet.*May *th **:**am*GetHuman-tina*nix indicated the issue is not fixed yet.*May *th **:**am*GetHuman-tina*nix indicated the issue is not fixed yet.*May *th *:**pm*GetHuman-tina*nix indicated the issue is not fixed yet.*May **th *:**pm*GetHuman-tina*nix indicated the issue is not fixed yet.*May **th *:**pm*GetHuman-tina*nix indicated the issue is not fixed yet.*May **th *:**pm*GetHuman-tina*nix indicated the issue is not fixed yet.*May **th *:**pm*I am wondering what is being done. It really shouldn't take over a month to figure this out with no contact from anyone. My contact information is ***-***-**** and e-mail is *****@***.com. Can a human please get back in touch with me and let me know what is going on with this. ************UBER TRIP UA*RK HELP.UBER.COM CAUS*$*.***that is what is showing on my bank statement. No refund has been given.**Thanks for your help, I think,*Tina*I was charged $*.** for cancelling my Uber, but I just cancelled because the driver called me and told me that I had to walk about ** minutes to meet him because he wasn't allowed on the airport property. I didn't know where I was and I wasn't walking anywhere. I cancelled and then rebooked another one right after that one. When I dispute it it claims that I wasn't charged, but looking at my check book I was. I don't want to be charged the first guy was rude and I wasn't going to ride with him for an hour and a half. I just want a refund. It was on the ** of April at **** that it was cancelled and then at **** someone came and got me.
my money back
Yes was very first ride and the first experience was horrible. anyone paying someone is a good customer
Yes have send you all a statement of what happened on the * of May.
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Uber

Uber ride
Billing Issue
Reported by GetHuman-tina_nix
May 2nd, 2018 - a yr ago
I have an issue with Uber too
Fixed
Seen by 15 customers so far
Similar issue to 37530 others
0 customers following this
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Timeline
GetHuman-tina_nix started working on this issue
May 2nd, 2018 6:53pm
GetHuman-tina_nix indicated the issue is not fixed yet.
May 3rd, 2018 9:00pm
GetHuman-tina_nix indicated the issue is not fixed yet.
May 5th, 2018 2:09pm
GetHuman-tina_nix indicated the issue is not fixed yet.
May 5th, 2018 2:10pm
GetHuman-tina_nix indicated the issue is not fixed yet.
May 5th, 2018 11:42pm
GetHuman-tina_nix indicated the issue is not fixed yet.
May 11th, 2018 10:16pm
GetHuman-tina_nix indicated the issue is not fixed yet.
May 20th, 2018 7:41pm
GetHuman-tina_nix indicated the issue is not fixed yet.
May 25th, 2018 12:00am
GetHuman-tina_nix indicated the issue is not fixed yet.
May 25th, 2018 11:20pm
GetHuman-tina_nix indicated the issue is not fixed yet.
May 25th, 2018 11:26pm
GetHuman-tina_nix indicated the issue is not fixed yet.
Jun 6th, 2018 4:09pm
GetHuman-tina_nix indicated the issue is not fixed yet.
Jun 21st, 2018 2:53am
GetHuman-tina_nix indicated the issue is not fixed yet.
Jun 25th, 2018 9:15pm