I ordered from ubereats last week. The food was more than ** mins late. The driver was...

GetHuman632569's Billing Issue with Uber from April 2018

Help with my Uber issue
I ordered from ubereats last week. The food was more than ** mins late. The driver was rude, I kept trying to call*leave message in app to show them where to go(the just would park for ** mins at a time on a random block) when called they would literally grunt at me then hang up. Finally I went outside called and told them I’m behind them and to turn around. Again I get hung up on and they drive off. Finally I literally had to go chase down the driver on foot to get my food... called support(in app as that’s literally the only way I can find how) and they say “we’re so sorry we will issue a refund”... I messaged yesterday as I never got. Just got a message today saying they “can’t give me one” well why did they say they would? It’s impossible to get ahold of them and the service of both the delivery and of the support is abhorrent. If this is the kind of “support” uber gives I will be switching to other means.
I trust that Uber will make this right and come up with a resolution that is fair.
Help with my Uber issue
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid

Uber

Billing Issue
Reported by GetHuman632569
Apr 26th, 2018 - 3 mons ago
I have an issue with Uber too
Not resolved
Seen by 2 customers so far
Similar issue to 8285 others
0 customers following this
Items needed
Email address
Phone number
Full name
Timeline
GetHuman632569 started working on this issue
Apr 26th 9:31pm
GetHuman632569 indicated the issue is not fixed yet.
Apr 30th 8:54pm