I ordered from ubereats last week. The food was more than ** mins late. The driver was...

GetHuman632569's Billing Issue with Uber from April 2018

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The issue in GetHuman632569's own words
I ordered from ubereats last week. The food was more than ** mins late. The driver was rude, I kept trying to call*leave message in app to show them where to go(the just would park for ** mins at a time on a random block) when called they would literally grunt at me then hang up. Finally I went outside called and told them I’m behind them and to turn around. Again I get hung up on and they drive off. Finally I literally had to go chase down the driver on foot to get my food... called support(in app as that’s literally the only way I can find how) and they say “we’re so sorry we will issue a refund”... I messaged yesterday as I never got. Just got a message today saying they “can’t give me one” well why did they say they would? It’s impossible to get ahold of them and the service of both the delivery and of the support is abhorrent. If this is the kind of “support” uber gives I will be switching to other means.
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Uber

Billing Issue
Reported by GetHuman632569
Apr 26th, 2018 - 5 mons ago
I have an issue with Uber too
Not resolved
Seen by 2 customers so far
Similar issue to 16093 others
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GetHuman632569 started working on this issue
Apr 26th 9:31pm
GetHuman632569 indicated the issue is not fixed yet.
Apr 30th 8:54pm