I ordered an Uber this morning. I was told he was * minutes away. I was ready. Text sai...

GetHuman-mlkraus's Account Help issue with Uber from April 2018

48307 similar
0 following
Help with my Uber issue
GetHuman-mlkraus's next move: try the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mlkraus will want to follow the link below to head to their help center. We will check on GetHuman-mlkraus later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-mlkraus's own words
I ordered an Uber this morning. I was told he was * minutes away. I was ready. Text said driver had arrived. But there was no car outside my townhouse or even next door. No one called, text or emailed me to say they couldn’t find me.*I had to cancel a doctors appt due to this inconvenience. And now it says Uber is going to charge me $* because of cancelling. Not going to pay that!*And why didn’t the driver text me. If he had all this could have been avoided.*Please respond so this does not happen again. Alternative is to sign up for Lyft.*Email - MLK*****@***.com*Text- ***-***-*****Thank you Leslie Kraus
GetHuman-mlkraus did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-mlkraus fixed the problem
We are waiting for GetHuman-mlkraus to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mlkraus fixes it.
This email address isn't valid


Account Help issue
Reported by GetHuman-mlkraus
Apr 26th, 2018 - a yr ago
I have an issue with Uber too
Not resolved
Seen by 3 customers so far
Similar issue to 48307 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address
Phone number
Full name
GetHuman-mlkraus started working on this issue
Apr 26th, 2018 3:48pm
GetHuman-mlkraus indicated the issue is not fixed yet.
Apr 26th, 2018 8:38pm