I have just been charged with an Uber ride I never took. This is the second time this h...

GetHuman-shortydb's Billing Issue with Uber from April 2018

30 views | 6775 similar | 1 following
Help with my Uber issue
GetHuman-shortydb's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shortydb will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-shortydb can let us know if they help or not.
The issue in GetHuman-shortydb's own words
I was trying to do something, and ran into a problem.
I have just been charged with an Uber ride I never took. This is the second time this has happened. The first time I let it go because it is such a pain in the *** to deal with contacting Uber. This ride apparently occurred yesterday. I was charged but I have no details about it. I was charged $*.** then an additional $*.**. The transaction number for the first amount is *WJ*************D. The next transaction for the same ride was $*.**. These are erroneous charges.
I would like to be credited these amounts and I would like to shut down my Uber account at this time or get a new one that is protected. I also do not understand why I have no information about where these rides are coming from or going to! Please credit me and make my account secure.
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Uber

Uber app
Billing Issue
Reported by GetHuman-shortydb
Apr 19th, 2018 - 3 years ago
Fixed
Seen by 30 customers so far
Similar issue to 6775 others
1 customer following this
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Timeline

GetHuman-shortydb started working on this issue
Apr 19th, 2018 2:58pm
GetHuman-shortydb indicated the issue is not fixed yet.
Apr 19th, 2018 4:22pm
GetHuman-shortydb indicated the issue is not fixed yet.
Apr 19th, 2018 6:15pm
GetHuman-shortydb confirmed the issue is fixed. Hooray!
Apr 22nd, 2018 11:14pm
GetHuman-shortydb confirmed the issue is fixed. Hooray!
Apr 22nd, 2018 11:14pm

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