I am recently divorced, On my auto insurance, my EX's banking account is still on there...

GetHuman6704870's customer service issue with USAA from October 2021

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The issue in GetHuman6704870's own words
I am recently divorced, On my auto insurance, my EX's banking account is still on there as an option for payment. I keep changing it to my account, also listed, but somehow the auto payment keeps changing back to his. I can't seem to remove his name, his account information etc. from my auto insurance account. Can you help me with this? I just want to remove him from the payment area totally and remove him from the account. He currently has his own account with USAA so there shouldn't be any issues.... HELP!

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USAA

Customer service issue
Reported by GetHuman6704870
Oct 13th, 2021 - 7 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 476 others
0 customers following this

Timeline

GetHuman6704870 started working on this issue
Oct 13th, 2021 7:57pm

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