I need help accessing my online account. Am with the US Navy, in Italy, having a new, I...

GetHuman-chwilmot's customer service issue with USAA from March 2021

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Help with my USAA issue
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The issue in GetHuman-chwilmot's own words
Logon to access renewal docs. ... I need help accessing my online account. Am with the US Navy, in Italy, having a new, Italian mobile: *** ***-***-****, no longer having access to my *-Factor Authenticator number on file.**Step * of this form defaults to ** (US Number Only). So I can't input my Italian number. If I am not able to access my account, then please cancel my policy and terminate my account.**Thank you! ***Clive Wilmot* *** ***-***-****
USAA (this) online help defaults to the USA, not recognizing that there are thousands of customers such as myself who are with the Military overseas, having local mobile phone services and not having US-mobiles...
Call me at my local, Italian mobile: ***
Good years now, up until today...if you don't resolve this impasse!!!
Had to input my friend's phone number, who is in the USA (** ***-***-****) to get the code so that I could submit this online request! Not good USA!!!
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Customer service issue
Reported by GetHuman-chwilmot
Mar 19th, 2021 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 999 others
0 customers following this


GetHuman-chwilmot started working on this issue
Mar 19th, 2021 4:38pm