I cannot access customer service by phone.*After I enter my member number, or social se...

GetHuman-wayneirw's Cancel or Change Account issue with USAA from July 2019

Help with my USAA issue
Top Tip from another customer
To cancel your services with Duke Energy, you will need to call in.
The issue in GetHuman-wayneirw's own words
I cannot access customer service by phone.*After I enter my member number, or social security number, it asks for a pin * which I have no clue what it is. The only pin * I have is for my cards.

GetHuman-wayneirw did not yet indicate what USAA should do to make this right.

How GetHuman-wayneirw fixed the problem
It, is fixed, I was able to get a customer rep on the phone, and able to get my pin number changed, as well as the problem I was having with my platinum Visa card resolved.
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USAA

Cancel or Change Account issue
Reported by GetHuman-wayneirw
Jul 9th, 2019 - 3 years ago
Fixed
GetHuman-wayneirw shared how to fix
Seen by 13 customers so far
Similar issue to 1228 others
0 customers following this
Items needed
Name
Account number
Phone number on account
Email address
Billing address

Timeline

GetHuman-wayneirw started working on this issue
Jul 9th, 2019 9:23pm
GetHuman-wayneirw confirmed the issue is fixed. Hooray!
Jul 10th, 2019 9:42am