I sent a surprise package out to my grandson on ******. It was suppose to arrive by...

GetHuman-wildp's customer service issue with US Postal Service from March 2019

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The issue in GetHuman-wildp's own words
I sent a surprise package out to my grandson on ******. It was suppose to arrive by ******. As of tuesday I have not heard a word from my grandson so I called and asked if he got the package. No one knew what I was talking about. I tracked the package (**** **** **** **** **** **) and it says it is at the post office in Laconia, NH as no one was there to receive it. Firstly, my daughter in law works from home, so someone was home. Secondly, what about a message saying the package is at the post office? Had I not called inquiring to my family about the package would it just sit in Laconia NH post office indefinetely? *I want this looked into and fixed asap. This is unacceptable business practice and one of the reasons the usps is going down hill. *I paid **. to send this package out with an expected delivery date of *** yet my grandson still doesn't have it. *Please fix this now.
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US Postal Service

Customer service issue
Reported by GetHuman-wildp
Mar 12th, 2019 - 5 mons ago
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GetHuman-wildp started working on this issue
Mar 12th 2:28pm