I went to my post office in Niles Il ***** to make a request to receive the mail to a n...

GetHuman1474442's customer service issue with US Postal Service from November 2018

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The issue in GetHuman1474442's own words
I went to my post office in Niles Il ***** to make a request to receive the mail to a new address. This request I did it on October *nd in person and they put a stamp on it. After few days a received an official letter from United States Postal Service with a confirmation code **** **** **** **** and I observed that my name is wrong. I called at * *** *** **** to request to change my name and they told me they changed my name and I will receive my mail. CA Number of that discussion is *** *** ***. I was waiting to receive my mail but nothing happened so i called again. They told me that my name is still wrong, so I asked again to change my name. They said they did it. Today is November *nd and I am still waiting for my mail. I went again to my old post office and I asked to speak with a super visor who was very rude. He told me that somebody put my wrong name in the system and to wait another ** days to receive the mail and he cannot do anything and all I have to do is to call everyone to pay my bills over the phone. To pay bills over the phone you have to pay a fee and I am asking who is going to pay this fees? He told me that is not his problem even the mistake was happening at his post office. His name is J. Patrick. I went online and I fixed the problem myself because nobody who works at USPS couldn't do it. I am very disappointed and I wish to make a complain for all this situation. My name is Marinela Busu and I am waiting an answer from somebody. Thank you!
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US Postal Service

Customer service issue
Reported by GetHuman1474442
Nov 3rd, 2018 - a mon ago
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