I have my unemployment benefits loaded on to a US Bank ReliaCard. I attempted to transf...

GetHuman-djaoctob's customer service issue with US Bank from September 2020

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The issue in GetHuman-djaoctob's own words
I have my unemployment benefits loaded on to a US Bank ReliaCard. I attempted to transfer funds from my ReliaCard to my bank account and my ReliaCard was subsequently locked. I can no longer access my much needed funds. This all started ** days ago. ReliaCard said that it was due to a fraud alert. For what? Because I wanted to transfer funds out of their shady institution? Mind you, this institution is tied to the US government. I was told to fax my id to (***) ***-****, which I have done twice. I also downloaded the front and back of my id, as well as a selfie, to verify.usbank.com*retail. My account is still locked. How is this legal. I have looked up complaints about ReliaCard, and their are a great number of people suffering my same fate. Again, how is this legal for ReliaCard to deny people access to their much needed unemployment benefits? Is there any government entity that we can contact to report these grossly illegal actions on behalf of ReliaCard? David Anton

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US Bank

Customer service issue
Reported by GetHuman-djaoctob
Sep 24th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 4299 others
0 customers following this
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Last 4 of SSN
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Timeline

GetHuman-djaoctob started working on this issue
Sep 24th, 2020 7:24pm