I have my unemployment benefits loaded on to a US Bank ReliaCard. I attempted to transf...

GetHuman-djaoctob's customer service issue with US Bank from September 2020

Help with my US Bank issue
First: share to improve GetHuman-djaoctob's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-djaoctob's own words
I have my unemployment benefits loaded on to a US Bank ReliaCard. I attempted to transfer funds from my ReliaCard to my bank account and my ReliaCard was subsequently locked. I can no longer access my much needed funds. This all started ** days ago. ReliaCard said that it was due to a fraud alert. For what? Because I wanted to transfer funds out of their shady institution? Mind you, this institution is tied to the US government. I was told to fax my id to (***) ***-****, which I have done twice. I also downloaded the front and back of my id, as well as a selfie, to verify.usbank.com*retail. My account is still locked. How is this legal. I have looked up complaints about ReliaCard, and their are a great number of people suffering my same fate. Again, how is this legal for ReliaCard to deny people access to their much needed unemployment benefits? Is there any government entity that we can contact to report these grossly illegal actions on behalf of ReliaCard? David Anton

GetHuman-djaoctob did not yet indicate what US Bank should do to make this right.

How GetHuman-djaoctob fixed the problem

We are waiting for GetHuman-djaoctob to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get US Bank's attention and get better help faster. Tap below to get started.
Having US Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

US Bank

Customer service issue
Reported by GetHuman-djaoctob
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 70 customers so far
Similar issue to 4299 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday


GetHuman-djaoctob started working on this issue
Sep 24th, 2020 7:24pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies