My reliacard is inactive and US Bank says it's up to the fraud department to reinstate...

GetHuman5264227's customer service issue with US Bank from September 2020

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The issue in GetHuman5264227's own words
My reliacard is inactive and US Bank says it's up to the fraud department to reinstate it. They told me to fax them my state ID and a written statement the first time and it was supposed to take * to * days for them to look at fax and reinstate my card. I called back after * days and got the run around . They kept telling me to call back the following day after *PM . I would call and no one had any answers . I did this for * days then I called on a Sunday and this lady gave me a different fax * to call and told me to also fax my Social Security card . I did this and still when I would call I got the same run around. So I was told on Friday to call back today, Monday. I did and the same runaround. So I faxed all of the papers that I had previously faxed and i was told that a supervisor or someone was going to call me back. That never happened. They won't seem to let me talk to a supervisor. I am going in the morning to the local news paper, television news and social media to report all of this . I am about to lose everything I have be cause of this and all they can tell me is "we understand".

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US Bank

Customer service issue
Reported by GetHuman5264227
Sep 15th, 2020 - 2 years ago
Not resolved
Seen by 97 customers so far
Similar issue to 3979 others
0 customers following this

Timeline

GetHuman5264227 started working on this issue
Sep 15th, 2020 7:02am

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