My package (tracking **Z****************) was delivered to the wrong address on...

GetHuman5331952's customer service issue with UPS from October 2020

Help with my UPS issue
The issue in GetHuman5331952's own words
My package (tracking **Z****************) was delivered to the wrong address on **********. Arrangements were made to pick it up via UPS and deliver it to me on Monday, **********. This morning at *:** a.m. I found my package in my driveway-evidently the recipient decided to do the right thing and bring it to me. So please contact the powers that be and let them know that I appreciate their assistance, but the matter is now closed. * Thank you-* Susan DeMasi* **** Quiet Ranch Rd. Fallbrook, CA

GetHuman5331952 did not yet indicate what UPS should do to make this right.

How GetHuman5331952 fixed the problem
The minute I got an alert on my phone that my package had been delivered I ran out to get it. When I discovered that it wasn't there I got right on the phone, then went to the UPS Facebook site and let everybody know what happened. I received a phone call from Gordon at UPS who contacted the driver and between them they were able to figure out exactly where it had been mistakenly delivered. My advice to everybody is to keep calling even if you make a pest of yourself.
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UPS

Customer service issue
Reported by GetHuman5331952
Oct 4th, 2020 - 6 months ago
Fixed
GetHuman5331952 shared how to fix
Seen by 2 customers so far
Similar issue to 7107 others
0 customers following this
Items needed
Tracking number
Destination of shipment
Origin of Shipment
Full name
Billing address
Email address on account

Timeline

GetHuman5331952 started working on this issue
Oct 4th, 2020 6:06pm
GetHuman5331952 confirmed the issue is fixed. Hooray!
Oct 4th, 2020 6:06pm

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