UPS drivers don't want to waste time with packages requiring signature
GetHuman-helgeszw's customer service issue with UPS from October 2019
Help with my UPS issue
First: share to improve GetHuman-helgeszw's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-helgeszw may need:
Tracking number, Destination of shipment, Origin of Shipment, Full name, Billing address, and Email address on account
The issue in GetHuman-helgeszw's own words
Instead of delivering packages requiring signature, driver posted a missed you notice at the door and left without ever ringing the doorbell or knocking.*I called customer service within * minutes. But all they could do was to promise somebody else would call be back within one hour. Nobody ever did. Instead * hours later the status was changed to 'customer wants to pick up himself'.*Next day, no delivery and * more mostly useless calls to UPS. The last one claimed that delivery will be the next day. I wonder whether it will happen, and the driver will actually make an attempt at delivery.
Drivers are put under too much stress.*Customer cannot schedule delivery. They promise facility calls back within an hour, but facility does not call. *Someone could enter into the computer that I don't want re-delivery when I never said that (in fact I always said the opposite)
Customer service should be able to call the driver directly to turn back immediately after he*she missed a delivery.
I have an issue with UPS too
How GetHuman-helgeszw fixed the problem
We are waiting for GetHuman-helgeszw to fix the problem and share the solution with the rest of us customers.
Please help with my UPS issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UPS customer problems.
We can help you get UPS's attention and get better help faster. Tap below to get started.
Having UPS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
UPS
Delivery of packages to private residence requiring signature
Customer service issue
Reported by GetHuman-helgeszw
Oct 17th, 2019 - 3 years ago
I have an issue with UPS too
Not resolved
Seen by 7 customers so far
Similar issue to 11656 others
0 customers following this
Timeline
GetHuman-helgeszw started working on this issue
Oct 17th, 2019 1:38am
Setup Your New Home Easily
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians