On several occasions in the past * to * months UPS has delivered my packages to a neigh...

GetHuman-shadyfro's customer service issue with UPS from November 2018

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The issue in GetHuman-shadyfro's own words
On several occasions in the past * to * months UPS has delivered my packages to a neighboring address instead of my business's garage located at ***B Brennan Concourse, Bayville, NJ *****. My company receives and ships many packages daily, and we have had no fewer than ** UPS packages go missing, only to be found later on either the unused stoop of a neighboring house, or left at the curb more than *** feet from our warehouse. I have attempted to address this with the last UPS departure point in Lakewood, NJ previously to no avail. We have also made several different pleas on the shipping labels to attempt to make it as easy as possible for the driver in case they are not familiar with the lettering system in this neighborhood. Nonetheless, * packages missing since yesterday and marked as delivered was just found on the neighbors front stoop, both severely damaged as if they were thrown there. I would like to be contacted as soon as possible by email or phone (which I will provide below) and for someone to tell me how this matter is going to be addressed. I have no such issues with FedEx or USPS and they deliver here daily - this poor quality service and general failure to deliver correctly is completely unacceptable. I truly hope that this can be resolved quickly and that something can be done to ensure that my company's packages are being delivered in a timely fashion, to the correct address, and free of any major damage caused in transport. **Shamus Freedman*****************@***.com

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UPS

Customer service issue
Reported by GetHuman-shadyfro
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3623 others
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GetHuman-shadyfro started working on this issue
Nov 11th, 2018 4:28pm