I am really getting frustrated as not able to return the item my daughter purchased thr...

GetHuman-bosaosun's customer service issue with UK Mail from May 2018

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I am really getting frustrated as not able to return the item my daughter purchased through the internet. The company has asked to send it back through UKmail and i have been to the shops (jet petrol station), MorrisonS and post office that I have been asked to return it through but no success and still have the item with me. I have tried to ring UKmail with the consignment number in the parcel but it is saying that it can not be recognized. Please can someone direct me on what to do asap. Thank you
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UK Mail

Customer service issue
Reported by GetHuman-bosaosun
May 11th, 2018 - 10 mons ago
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GetHuman-bosaosun started working on this issue
May 11th, 2018 9:25am
GetHuman-bosaosun confirmed the issue is fixed. Hooray!
May 12th, 2018 8:30pm