My contract number **********My name is Rachanee Smoak and I rented a U-Haul on...

GetHuman1485711's customer service issue with U-Haul from November 2018

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The issue in GetHuman1485711's own words
My contract number **********My name is Rachanee Smoak and I rented a U-Haul on ******** Sunday in Rio Rancho, NM and I received the tow trailer with a piece of wood in the latch for the ramp but I didn’t see it until after loading the truck and loading the my truck on the trailer. It was after * pm and the U-Haul closed early. I had to deadline to arrive in Florida’ and the wood broke or flew out and the ramp opened up onthe mountains. I had to pull over and rig the ramp from opening. I have pictures to prove it. It was very dangerous and it made my trip horrible.
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Customer service issue
Reported by GetHuman1485711
Nov 3rd, 2018 - a mon ago
I have an issue with U-Haul too
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Seen by 1 customer so far
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GetHuman1485711 started working on this issue
Nov 3rd 10:16pm