I have been trying to contact Twitter so that we can get our account accessed for Civic...

GetHuman5845381's customer service issue with Twitter from March 2021

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The issue in GetHuman5845381's own words
See above. ... I have been trying to contact Twitter so that we can get our account accessed for CivicClerk (which is a solution under CivicPlus). The problem is, the person that used to manage that account is no longer with our company. Up until this point, we haven't needed to change anything on the backend and just schedule our posts and any advertising through our Hubspot account. But now, I need to get in on the backend of the account in order to change out some new branding. We just went through a refresh company-wide, with all of our products. I keep receiving the "we're sorry, we can't help you" email. I have no way to access the original account via mobile phone (text, we don't recognize the phone number) or email (we don't even know whose it would've been). We're at a loss with how to get through! Please assist.
I am a current company employee and my department (Marketing) owns this account, yet we are unable to get to it.
Giving us access to our Twitter CivicClerk account and we will be sure to change the account ownership to our Marketing group vs. one individual (that is no longer with our company).
A long time.
I've already tried submitting help tickets to Twitter and I get the same, automated, "we can't help you" response.
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Customer service issue
Reported by GetHuman5845381
Mar 15th, 2021 - 5 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 11320 others
0 customers following this
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Timeline

GetHuman5845381 started working on this issue
Mar 15th 4:23pm
GetHuman5845381 indicated the issue is not fixed yet.
Mar 15th 8:37pm
GetHuman5845381 indicated the issue is not fixed yet.
Mar 15th 8:38pm
GetHuman5845381 indicated the issue is not fixed yet.
Mar 15th 8:38pm

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