X Customer Service Issues

Archive 153

The following are issues that customers reported to GetHuman about X customer service, archive #153. It includes a selection of 20 issue(s) reported December 22, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I believe it's important to have a platform for freely expressing opinions. In Lebanon, there's a feeling that the authority is pushing a de facto system that's restricting this freedom. Some individuals might resort to harsh language to reject this situation without harming ordinary people. Recently, @Al_Ex_Andra112 faced a 12-hour account restriction for posting inappropriate content, even though she promptly removed it. Today, she received an unfair week-long suspension. She is known for spreading joy and humor on our timelines. It's unjust to punish her twice without a valid reason. She has already appealed. Could anyone assist her in restoring her account promptly so she can tweet during the holidays?
Reported by GetHuman5576389 on Dienstag, 22. Dezember 2020 07:58
Hello, I have been trying to recover my account for about a week now. My account was limited, and I am unsure of the reasons behind this. I am prompted to verify my phone number by receiving a call, but the "CALL ME" function is not working properly. Despite my attempts to resolve this, I continue to receive the same response from Twitter's bot. I would appreciate assistance in resolving this issue. The username of my account is @Cryptocracy_ and the email linked to it is [redacted]
Reported by GetHuman5576468 on Dienstag, 22. Dezember 2020 08:58
Hello Twitter community, I had an app linked to my Twitter account called PUBG since February or March [redacted], which stored an inventory worth $10,[redacted]. Around one month ago, I deactivated my Twitter account. A week later, I was abruptly logged out of the PUBG app due to my deactivated Twitter account. Upon redownloading Twitter to regain access to the app, I reactivated my account only to find it suspended, and the connected app was missing after reactivation. I am seeking assistance in recovering the app and reconnecting it. Thank you for your help.
Reported by GetHuman-ykandach on Dienstag, 22. Dezember 2020 20:20
My account was restricted after a tweet from 10 days ago, resulting in a 7-day suspension. During this time, I chose to deactivate my Twitter account until the suspension ended. Upon reactivation, my account is fully functional, but I have lost all my followers. While I am still following everyone I was before, their followings have been removed. I seek guidance on how to restore my lost followers.
Reported by GetHuman-stethenl on Dienstag, 22. Dezember 2020 20:29
Recently, I have noticed the phrase "Let them eat cake" circulating in memes on Twitter in relation to the Covid-19 bill. It is important to clarify that this quote was falsely attributed to Queen Marie Antoinette, my 6th great aunt, leading to her unjust execution. This misinformation is offensive and could incite violence. I urge Twitter to take action and remove these memes immediately. Thank you.
Reported by GetHuman5578771 on Dienstag, 22. Dezember 2020 21:54
I have been dealing with continuous reports on my Twitter account from an unknown individual and their friends for the past two years. I have reached my limit. I have been using Twitter since [redacted] and I am exhausted by this situation. I am requesting my account to be unsuspended. If this cannot be resolved within the next day, please deactivate my account completely. I cannot bear this unfair treatment any longer. It has prevented me from staying in touch with my friends across the country. This ongoing situation is absolutely frustrating.
Reported by GetHuman5580516 on Mittwoch, 23. Dezember 2020 15:41
My Twitter account has been locked, and despite multiple attempts to verify it, I keep encountering a technical issue. After waiting 24 hours and trying again, the problem persists, and I have submitted five unlock appeals to Twitter without success. I am unable to open my account due to the phone number verification process not functioning. How should I proceed?
Reported by GetHuman-btsdyami on Donnerstag, 24. Dezember 2020 12:13
I have noticed an unauthorized charge on my credit card statement from account @SpectreInfo for advertising services totaling £[redacted].72. I have had this happen before and would like to request a refund for this charge as I have not authorized any advertising expenses. If the amount is not credited back, I will have to involve my credit card company to resolve this issue. I rarely use Twitter and do not engage in paid advertising, so I am unsure why I am being billed for these services. Thank you, Craig
Reported by GetHuman5584111 on Donnerstag, 24. Dezember 2020 21:45
I have lost access to the email associated with my Twitter account and forgotten my password. I am seeking assistance in either resetting the password without access to the email or deleting the account. Is there a way to verify my identity through other means or have others report the account for deletion? Any guidance on regaining access or deleting the account would be greatly appreciated.
Reported by GetHuman5584309 on Freitag, 25. Dezember 2020 00:07
I received an iPad for Christmas and tried to transfer my Twitter account to it, but now I can't log in to either my old or new account. Twitter emailed me steps to reset my password, but I am unable to use my phone number for the first step. The second step suggested creating a new Twitter account, which I did, but I lost all my contacts. I'm frustrated that I can only communicate with Twitter via email and just want to regain access to my original account, @nickiecourtney, without starting over. If using my phone number for the password reset won't work, I'm not sure what to do next. If Twitter cannot assist me, I may consider switching to Parler. I would appreciate any help possible. Thank you.
Reported by GetHuman-gdcdist on Sonntag, 27. Dezember 2020 06:59
I need help with my suspended Twitter account. I no longer have access to the phone number linked to my account and have been trying to resolve the issue through the Twitter form without success. This is affecting my business as an author who uses a pen name. Twitter has told me they are reviewing the situation, but the account remains suspended. I had briefly limited Twitter usage before Christmas, impacting my book sales, and now my account has been fully suspended for about a week, leaving me unable to log in. Despite attempts to contact Twitter by phone, I have not found a solution.
Reported by GetHuman5591919 on Montag, 28. Dezember 2020 17:20
My Twitter account, @BobEHayes, was hacked by another account, @MoneyLikeObama. They used my image and took all my followers before deleting my account. When I tried reaching out to Twitter, they said I don't have an account as @BobEHayes. Obviously, the account was hacked and deleted. My account is essential as I earn money as an influencer. Please assist me. It has been nearly four weeks, and I haven't received any help from Twitter support.
Reported by GetHuman5592176 on Montag, 28. Dezember 2020 18:08
Roughly 18 months ago, I engaged with a tweet on a Mac Miller fan account where I replied to a lyric from one of his songs. Despite the harmless context, Twitter suspended my account citing the lyric as violent. Subsequently, I have submitted two appeals but remain locked out of my account. I am perplexed by the suspension as both the fan account and the original poster understood the reference was not meant as a threat.
Reported by GetHuman5595938 on Dienstag, 29. Dezember 2020 18:25
While using Twitter, I was prompted to confirm I wasn't a robot, and then asked to verify my phone number. Unfortunately, despite clicking to receive the code multiple times, I never received it. As a result, I exceeded the allowed attempts to verify my phone. I suggest Twitter consider using voice calls to deliver codes in instances like this. Thank you.
Reported by GetHuman-drmuham on Mittwoch, 30. Dezember 2020 16:24
While tweeting, I was prompted to verify that I am not a robot. After completing that step, Twitter requested my phone number for further verification. Despite clicking to receive the code multiple times, I never received it. Subsequently, Twitter informed me that I had exceeded the allowed attempts to verify my phone number. Suggestions for alternative verification methods, such as a voice call or providing the code over the phone, would be appreciated.
Reported by GetHuman-drmuham on Mittwoch, 30. Dezember 2020 16:26
I'm struggling to reactivate my account despite multiple attempts to reset the password. I don't own a mobile phone, only a landline, and since my account was suspended, I keep receiving spam regarding password resets and account reactivation. Unfortunately, the form I'm required to complete requests a mobile number, and I'm unable to input my landline. Resetting the password has been ineffective. Whenever I try to contact Twitter by phone, I am unable to connect with a live person.
Reported by GetHuman5601583 on Mittwoch, 30. Dezember 2020 23:40
I had a Twitter account under the username @llerreMacinoreV. The account was created to share Veronica Merrell's tweets in reverse for fun. She discovered it and even followed the account. However, shortly after, my account got suspended for impersonation. I'm unable to regain access. If it's a serious issue, I'm willing to convert it into a genuine fan or backup account. I believe I did not violate any rules, especially as the individual I was "impersonating" approved of it.
Reported by GetHuman-tiktoktu on Donnerstag, 31. Dezember 2020 07:21
I created an account under the username @llerreMacinoreV with the intention of reversing Veronica Merrell's posts for fun as a way to pass the time. Unfortunately, my account was suspended due to alleged impersonation. It's important to clarify that I never intended to impersonate her, and Veronica herself even discovered the account and followed it, indicating her approval. I kindly request to have my account reinstated. If necessary, I am willing to repurpose it as a backup account and discontinue the backward posts. I understand the seriousness of impersonation rules, but I assure you that my actions were meant purely for harmless entertainment. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-tiktoktu on Donnerstag, 31. Dezember 2020 07:30
Hello, On October 2nd, [redacted], my Twitter account (@yeolspuppy) was suspended. Despite following Twitter's guidelines, my appeal efforts remain unanswered. My account mainly focuses on admiring my favorite artists and spreading positivity, avoiding any offensive content. Due to personal reasons, I have been inactive for weeks, ensuring no rule violations during that period. I respect Twitter policies and have received no prior warnings. I value my account, which I have maintained since [redacted]. Please consider reinstating my account promptly or providing an explanation for the suspension. Thank you for your attention to this matter. Regards, L.N. P.S. I have encountered only automated responses from Twitter support despite multiple appeal submissions, prompting me to seek further assistance.
Reported by GetHuman5608801 on Samstag, 2. Januar 2021 15:33
My account, @CritFacts, was suspended due to a report made in bad faith. I typically use my account to combat transphobia on the platform. Recently, someone who frequently engages in anti-trans behavior quote-tweeted me with a somewhat threatening message. When I responded with a gif saying "Come at me, bro," she reported it as misgendering her. Despite her stance against misgendering, she claimed the term "Bro" was an issue. I have appealed the suspension but need urgent assistance, as Twitter is crucial for my anti-transphobia activism. It is frustrating to see Twitter act swiftly on a questionable report while ignoring actual abuse against trans individuals. I am requesting a human review promptly. The current ruling feels unjust, and it highlights potential biases in Twitter's moderation system. Thank you.
Reported by GetHuman-critfact on Samstag, 2. Januar 2021 21:48

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