X Customer Service Issues

Archive 152

The following are issues that customers reported to GetHuman about X customer service, archive #152. It includes a selection of 20 issue(s) reported December 16, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am struggling to access my old email account, preventing me from deleting my existing account. Despite reaching out to your headquarters three times with no response, I provided a copy of my driver's license. I now have a new email address unlinked to my previous one associated with Twitter handle @mgmossa11. I am seeking Twitter's assistance in deactivating the account @mgmossa11 or identifying the linked email address to facilitate its removal. Thank you, MariaGabriela Mossa.
Reported by GetHuman-mgmossa on Wednesday, December 16, 2020 8:04 PM
I recently attempted to register with @FalmouthNet. After entering my birthday on June 19, [redacted], commemorating the first public meeting of FalmouthNet, Twitter promptly locked the account due to the requirement of users being at least 13 years old. Despite being 71 years old and clearly not a toddler of 18 months, the account remains inaccessible even after submitting a picture of my driver's license. I am eagerly awaiting the resolution of this matter as my @FalmouthNet account is still locked as of now. Case number: [redacted].
Reported by GetHuman5561297 on Thursday, December 17, 2020 12:19 AM
My account @lixpixe, my sole account, has been suspended. I created it in January [redacted], and I have not made any additional accounts, nor do I plan to. I have not breached any rules or engaged in spam. Please reinstate my account as it is my primary means of communication with friends and institutions. I request Twitter to restore my account. I reiterate, I urge Twitter to lift the suspension on my account. This is my solitary account, and I urge Twitter to rectify the mistaken suspension.
Reported by GetHuman5559921 on Thursday, December 17, 2020 3:20 AM
My account @lixpixe, my sole and original account, has been suspended. I created it in January [redacted] and have not made any additional accounts. I have not breached any rules or engaged in spam behavior. Please reinstate my account, as it is crucial for staying in touch with friends and institutions. I respectfully request Twitter to lift the suspension on my account. I emphasize, I am asking for Twitter to unsuspend my only account. I urge Twitter to rectify the mistaken suspension of my ONLY account.
Reported by GetHuman5559921 on Thursday, December 17, 2020 11:43 AM
Username: amandazz100 My account got suspended, and I believe it might be due to a tweet they didn't like, but I'm uncertain. I reached out via email within the system for assistance. The response I received instructed me to reset my password or log in to appeal using the relevant form. Even after changing my password and receiving an SMS on my correct number, I was immediately asked to verify the same phone number, claiming they would call me for verification, which I never received. I am unable to access the form to appeal as I continue to be directed to reset my password/log in. I'm stuck in this cycle and can't get help. With nearly [redacted] followers, this issue is significant to me. Reporting the problem only leads me to an endless loop with automated responses.
Reported by GetHuman-amandazz on Friday, December 18, 2020 3:48 PM
How long does it usually take for Twitter to review account suspension forms? I feel like they might not even be looking at these forms. All I want is to have my account reinstated. I notice some users are mentioning phrases like "state it in your own words" or "we're waiting for you to identify and share it with us customers." Firstly, my account is suspended, and secondly, that's precisely why I'm here seeking assistance. Why are you expecting me to resolve the issue on my own? Shouldn't you be able to figure it out instead?
Reported by GetHuman5566824 on Friday, December 18, 2020 6:52 PM
Hello, I have been facing issues with my Twitter account being locked since 3rd April [redacted]. Despite not receiving the code for my phone number, my account was suspended and remained locked. We have opened multiple cases regarding this matter but have yet to receive a resolution. It has been a year since our Twitter account has been inaccessible, even after filling out all the necessary forms. Could you please provide the email address to reach out to Twitter for assistance with this ongoing problem? Thank you.
Reported by GetHuman-hsynshn on Saturday, December 19, 2020 3:25 PM
Dear community members, If you are experiencing difficulties with the online Twitter recovery options, there is an alternative solution available. By filling out a form through the provided link, you can submit a request to Twitter for assistance. Visit the official login issue help page linked below. Enter the username (@Twitter handle) of your locked account, the email address associated with your Twitter account, and provide a detailed explanation of the situation, including losing access to your mobile phone. Once you have filled out the form, verify the reCAPTCHA and submit it. Following the submission, you will receive a detailed email from Twitter, and an executive will assist in unlocking your account after successful verification within approximately a week. Thank you for your patience throughout this process. Regards, Tech-Expert
Reported by GetHuman-hsynshn on Saturday, December 19, 2020 3:52 PM
Hi Twitter, this is Ian Woollard. I have been on Twitter since [redacted] with the username @iainw07. I'm reaching out to ask for help for my friend Lynda Black, whose account has been hacked. Lynda Black used to be known as @Curiousloo before the hack. The scammer changed her username twice, first to @metaa34 and now to @demetaltun22, both of which rightfully belong to Lynda Black. I wish I could upload screenshots here for proof.
Reported by GetHuman5571259 on Sunday, December 20, 2020 2:03 PM
Regrettably, my Twitter account was unjustly suspended due to alleged discrimination for using a word that is commonly used within the black community. This situation has significantly impacted my mental well-being, leaving me in a difficult place for the past few weeks. I am seeking assistance to regain access to my account as I feel it is unfair to face such severe consequences. Despite my attempts to appeal the suspension, my requests have been disregarded, causing me distress and potentially worsening my mental health. I kindly request for support in reaching out to Twitter on my behalf to address this issue. My account, @ItsIbraaaa, held great significance to me as it allowed me to connect with wonderful individuals whom I have unfortunately lost touch with since the suspension. Your intervention would hold immense value to me during this challenging time.
Reported by GetHuman5571858 on Sunday, December 20, 2020 7:03 PM
Sadly, my Twitter account was unjustly suspended due to discrimination for using inappropriate language, even though I am a person of color. I am distressed by this. I have appealed, but my requests have been ignored. I am unable to contact Twitter via phone. I am only 16 years old and feeling very low. I have lost all my friends on Twitter. If someone could possibly reach out to them on my behalf, it would mean a lot. My account handle was @ItsIbraaaa.
Reported by GetHuman5571858 on Sunday, December 20, 2020 8:00 PM
I am concerned that my account has been locked without any inappropriate behavior on my part. I am considering legal action due to what seems like discrimination and censorship. It is important to address issues like this and take a stand. I have gathered evidence of abusive comments to support my case. I will be pursuing legal action to resolve this matter.
Reported by GetHuman-cappysea on Sunday, December 20, 2020 10:40 PM
Hello, I have been struggling to get in touch with Twitter support and I am not making any progress. My account got locked more than a week ago because I created it when I was underage over 9 years ago. My username is @jellomendez and I have a case number [redacted]. I am in desperate need of my account as it is vital for my work and income. I kindly request assistance in unlocking my account. Thank you very much. I am eager to have my account unlocked as soon as possible.
Reported by GetHuman5572918 on Monday, December 21, 2020 7:05 AM
Hi Twitter Support, I am reaching out regarding the suspension of my Twitter account for almost 5 months now. I am in desperate need to reactivate it as there are very important messages and files stored on my account. Recently, my boyfriend passed away, and some crucial conversations between us are in my Twitter messages. I have submitted multiple appeals but have not received any assistance so far. I kindly request your help in restoring my account as soon as possible. I have been grieving and struggling with depression for weeks, and retrieving these messages would mean a lot to me. I would deeply appreciate any assistance you can provide in expediting this process. Thank you for your understanding and prompt attention to this matter.
Reported by GetHuman-sheenaod on Monday, December 21, 2020 7:21 AM
Hello Twitter Support Team, I am reaching out in the hopes of reactivating my Twitter account, which has been suspended for almost five months now. There are vital messages and files I urgently need, especially after the recent passing of my boyfriend. I have submitted multiple appeals without success. Your assistance in reinstating my account would mean so much to me, particularly during this difficult time of mourning and battling depression. I kindly ask for your help to expedite this process. Please do let me know if there are any specific steps I should follow for a quicker resolution. Thank you for your understanding and support.
Reported by GetHuman-sheenaod on Monday, December 21, 2020 7:22 AM
I am experiencing an issue with Twitter where my follower count keeps fluctuating. When someone follows me, my count goes up to 1, but then it shows that I have zero followers when I check the list. This issue arose after deactivating and reactivating my account multiple times recently. I am unsure if this account activity is the cause of the problem or if it's a glitch. I appreciate any assistance or advice on how to resolve this. My Twitter handle is @_gamecreampies.
Reported by GetHuman-willeras on Monday, December 21, 2020 9:18 AM
My Twitter account @ncckk has been suspended without any valid reason. I was being called racist names, and when I defended myself, I was the one suspended instead of the culprits. Twitter's support team has been unhelpful in assisting innocent users like myself. I had a following of 10,[redacted] followers, which was my main source of income. Now, I am unable to support my family or pay bills due to this unjust suspension. It's frustrating that despite having evidence of the racist harassment I faced, I was the one penalized. I have proof of the offensive behavior directed towards me, including being mass reported.
Reported by GetHuman5574944 on Monday, December 21, 2020 7:34 PM
My Twitter account, @ncckk, got suspended without any valid reason. Despite being called racist names by others and reporting it, I am the one facing suspension. This has impacted my ability to support my family with income from my designs. Twitter's poor support system is not addressing the injustice I've faced, ignoring my appeals and evidence of racist behavior towards me. I urgently need assistance in resolving this matter.
Reported by GetHuman5574944 on Monday, December 21, 2020 7:37 PM
I am currently unable to access my Twitter account using any of my emails, and I am struggling to recall my password. When attempting to reset my password, I am prompted for my username, which I do not have at hand. Despite multiple attempts to reach out via the support page, I have not received any responses. I even dialed their phone number, only to learn they do not offer customer support over the phone. Could anyone suggest an alternative method for reaching out to Twitter for assistance with this matter?
Reported by GetHuman-benjwh on Monday, December 21, 2020 11:15 PM
I need help from Twitter to regain access to my deactivated account. I deactivated it on November 21, so it's been 30 days. I am aware that there may be limitations, but my main goal is to change the username as it contains my real name. If I'm unable to access the account, I would like guidance from Twitter on their username policy for deactivated accounts after 30 days.
Reported by GetHuman-malenama on Tuesday, December 22, 2020 6:12 AM

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