Hello. I need help restoring my Twitter account. It was compromised by hackers, and I w...

GetHuman5191242's customer service issue with Twitter from August 2020

Help with my Twitter issue
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The issue in GetHuman5191242's own words
Unsuspend my account ... Hello. I need help restoring my Twitter account. It was compromised by hackers, and I was thrown into suspension because of them. I have been suspended from Twitter ever since last May on the *nd. I've been doing my very best to get in contact with the Support Team, but I haven't got a single response from them whatsoever. I have submitted about fourteen appeals to them, but I still haven't had any luck on getting a response. All I would get is text that says, "Thank you for your report. We'll keep investigating with this information." I wonder what's taking them so long? I swear, it wasn't my fault on what happened. I was compromised by hackers and they caused a huge problem. They were sending constant DM links to many of the people I followed, and other Twitter users from around the world in many different languages. The link had to do with getting more followers automatically. A few hours later, I got a message saying that I was temporarily restricted to what I can post, like, comment, and retweet for only a few days. After a bit, I revoked the link and it's application connected to my account. After all, it was where the hackers came from. And when that time of restriction was up, I woke up in the morning, and I was thrown into suspension automatically. I looked at my Gmail first thing to see if they sent me a message why I was suspended, but I didn't see anything. To this day, I'm still in suspension. With still no word from the Support Team. I haven't been feeling like myself ever since I was thrown into suspension. I've been both glum and depressed. I just hope I can get it back eventually. Back to the way it was before the incident with the hackers. I don't want it to be in suspension forever. I love Twitter. It really impacted me as a person, and I don't want to lose it all. I need some serious help restoring my account. Without Twitter, I'm nothing... I don't know how Twitter operates. I've seen other Twitter users have been suspended as well. Some were compromised, and some weren't. They were able to get their accounts back in about a month, a week or two, a few days, and a few of them got back their account restored in about thirty minutes. But for my account, it's still in suspension. And it's been almost * months now. Just so you are aware, my Twitter username is @VenomPichu . If I can get my Twitter account unsuspended, I will be forever grateful, and I'll once again feel happy with myself. My account is still there, but I can't see or do anything with it. The moment I access it, it says, "You're account (@VenomPichu) is currently suspended. For more information, please log into Twitter.com." This has been way too long of a suspension. At this rate, the hackers are likely gone, and my account should be back by now. When I was browsing through my suspended account recently, I saw that the link to the source of the hackers is gone. So that's a good sign, at least. And that could also mean that there is still a possibility on restoring my suspended account. If necessary, I'll be sure to delete anything in regards of the hackers and their link. Once more, I can still log into my account, but I can't do anything with it. Please help and contact me as soon as possible.
They're not responding right away like they promised.
I want it back just the way as it was. Before the hackers got into my account and got me locked in suspended.
I don't mean to bring harm on Twitter. I'm a nice and cool person why just wants to enjoy myself and interact with friends.
I been sending appeals to the Support Team to get a word and unsuspend my account. But I haven't had any luck yet.
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Twitter
Customer service issue
Reported by GetHuman5191242
Aug 23rd, 2020 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 12748 others
0 customers following this

Timeline

GetHuman5191242 started working on this issue
Aug 23rd, 2020 4:26pm