X Customer Service Issues

Hello, I am Vince McKee, the owner of KEE On Sports Media Group. In June [redacted], I created a Twitter account under the handle VinceTheAuthor with the email [redacted] Later, in December [redacted], I rebranded to KEEOnSports when establishing my company. Unfortunately, last week, my account got hacked, and the hacker changed the username and contact details, locking me out. The hacker altered it to @sugar147_steve with a fraudulent email [redacted] I confirm that this user and email are not associated with me or my business. The only linked email is [redacted], which remains unchanged. While I do have a company email at [redacted], it was not linked to the account. Despite trying to contact Twitter support with my company email, I have not made progress. I need assistance to regain access to my account [redacted] I possess a photo ID, business card, and letterhead proving ownership. Please contact me today at [redacted] or provide a number for my lawyer to reach you. This is my final attempt to resolve this matter before involving legal action. The prolonged situation is resulting in significant financial losses. Thank you.

I updated my Twitter account to correct my birthdate from 03/22/01 to 03/22/02. However, this change led to me being locked out of my account as it said I was not old enough when I created it. I understand the mistake and am now almost 18. I tried to provide the necessary verification information like my full name, username, and email to unlock my account, but I encountered an issue when uploading my photo ID. Despite ensuring it met the requirements of being a 3MB JPG file, the system still wouldn't accept it. I value my account that I've had for so long and am eager to recover it. Any assistance in this matter would be greatly appreciated.

To whom it may concern, I had expressed my frustration about someone assaulting a vulnerable teenager after watching the news on Netflix. I called out the individual for using religion as a shield. My Twitter account mainly focuses on promoting dog adoption and helping the marginalized. It serves as a positive outlet for me. I kindly request that my account be restored. Tomorrow, I have a doctor's appointment due to a kidney mass, and my Twitter support system has always been there for me. Please send the verification code to my email as I've not been receiving it on my phone after entering my number on the login screen. I ask to be removed from Twitter lockout. Witnessing injustices deeply affects me, and I strive to spread goodness. My Twitter handle is tijohnson. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance, ti

My Twitter account, @Iouderthanb0mbs, was erroneously reported and suspended. Twitter sent an email stating that after reviewing the reported content, they found no violations of their rules or German law. Despite this, my account remains locked. I am unsure how to proceed in regaining access to it. The Twitter support team has been unresponsive, and I am uncertain when they will address my appeal. You can find my account at twitter.com/iouderthanb0mbs.

Hello Twitter community, I wanted to address a concerning issue involving a friend of mine who was subjected to sexual harassment on the platform. Known as @Nathazette, she was targeted in two disturbing incidents. The first involved a tasteless post by user @baldlandSZN, showing a phone covered in inappropriate material with her picture. Although the tweet was removed, things escalated when another user, @Adamafc, shared a video of explicit content involving her image on an iPad. Following this, @baldlandSZN initiated a mass reporting campaign against @Nathazette, which resulted in her account suspension. It is baffling that an automated system could suspend a victim of such abuse. While Twitter strives to protect users, more decisive actions are necessary to combat this behavior and prevent unwarranted suspensions due to coordinated malicious reporting. Search "Nathazette" on Twitter to see the disturbing events. We urge Twitter to investigate and restore @Nathazette's account, while holding the perpetrators (@baldlandSZN & @Adamafc) accountable for their actions. Your prompt attention to this matter is greatly appreciated.

I am unable to access my Twitter account as my phone linked to it is broken and the associated number has been discontinued. I received a prompt to verify my account using a code sent to the inactive number. Twitter's phone support was unhelpful, and communication via email has not resolved the issue. Despite attempting to reset my password, I am stuck in a loop requiring a code from the inactive phone number. I am frustrated by the lack of effective assistance from Twitter, and this situation feels like censorship.

Hello, I need help with my Twitter account. A family friend set it up for me when I was younger and I don't know what information was used. Recently, I tried to update my birth date and my account got locked, saying I was underage when the account was created. I am now 24 and unsure of the original birth date entered. I'm worried about losing access to my account. I would really appreciate any assistance you can provide on how to resolve this. Thank you!

My Twitter account was unexpectedly suspended after being a user for 10 years. I am confused as to why this happened and why my appeals and emails are being ignored. The reason provided was a violation of rules against platform manipulation and spam. I mainly tweet about topics from my profile, such as politics, and always engage with articles I share. Despite interacting with celebrities on the platform, I am being mistaken for a bot. I seek clarification on what I did wrong to rectify the situation and have my account reinstated.

I am frustrated with Twitter. I attempted to create a new account, but it was suspended for violating their rules against multiple accounts. I know others with multiple accounts, so I don't understand why mine was singled out. Unfortunately, the suspended account is not being reinstated, highlighting what I feel is Twitter's lack of fairness. Their customer service is also lacking. I have only encountered automated responses and need to speak with a real person. I believe my account should be restored as I did not break any rules. If this matter is not resolved, I will escalate it to the CEO of Twitter.

I am looking for assistance with potentially adjusting the limitations on the number of accounts I can follow and tweets I can "like" on Twitter. I do not engage in any automated activity and simply want to connect with accounts relevant to my interests. Although I mute accounts to manage content, I sometimes unmute if they unfollow. This is to maintain a manageable timeline as I enjoy reading each tweet. I genuinely "like" many messages on my timeline without any ulterior motives. I am hopeful that Twitter can offer a solution to these concerns. Thank you, John :)

Hello, I am reaching out regarding my locked Twitter account due to an "age requirement" issue. It's disheartening that after maintaining the account for 8 years, this situation arises now. I believe it's unfair since no prior action was taken when the account was opened. Throughout these years, I abided by Twitter's guidelines without any violations or issues. My Twitter is essential to me as it is my preferred social media platform. Starting anew due to a discrepancy from years ago seems unnecessary and quite frustrating. I am determined to have my account reinstated as I cherish it for both personal and upcoming occasions, like my birthday on March 22nd. I kindly request the unlocking of my account, as I am confident no wrongdoing has occurred. Your assistance in resolving this matter is greatly appreciated. Thank you.

I have been notified by my client, P. K., that a fan alerted her to the unauthorized sale of explicit content on Twitter by the user @meganthekim. P. K. and I have repeatedly reported this issue through the impersonation reporting tool, enlisting the help of other fans and friends over an extended period, yet @meganthekim's account remains active. We do not believe that your team is intentionally disregarding or rejecting our reports, but it is crucial that this matter is addressed promptly. The impact on my client's well-being due to this violation of privacy cannot be understated. Urgent action to resolve this issue is essential. Please, take the necessary steps to address this concerning situation. For further details or inquiries, please reach out to P. K., the individual being impersonated, via email at [redacted]

I was alerted by my client, P. K., that a fan discovered the Twitter account @meganthekim is selling unauthorized explicit content. Despite multiple reports through the impersonation profile by us, fans, and friends, the account remains active. We believe your team is not ignoring us, but it is crucial to address this to prevent further distress to my client. Please prioritize resolving this issue promptly. Contact the individual being impersonated, P. K., via email at [redacted] for additional details.

One of my clients, Puyoung Kim, recently informed me that a fan has brought to her attention that the Twitter account with the username @meganthekim is selling unauthorized explicit content. Puyoung and I have reported this account through the impersonation profile multiple times, and even encouraged other fans and friends to do so as well, but unfortunately, the Twitter account @meganthekim is still active. We trust that your team is not disregarding or denying our reports, but it is crucial that this matter is addressed promptly. The emotional distress caused by this violation of privacy is significant for my client. We urge you to take action swiftly. For further inquiries, please reach out to the affected individual, Puyoung Kim, via her email at [redacted]

After updating Twitter, it started freezing and crashing. I tried to log in but my password seemed incorrect even though it was right. I attempted to reset it, but when waiting for a confirmation text, it never arrived. Re-sending it didn't work either. Twitter labeled my phone number as "UNSUPPORTED," but I have no idea why. I need to receive the confirmation email instead of a text to access my account. How do I resolve this issue with Twitter?

Please verify the phone number linked to your Twitter account: +*******[redacted]. To receive a verification code, we will reach out to this number. Standard call charges may apply. After numerous attempts to input the passwords provided during the calls without success, I'm feeling frustrated by the process. It has been six hours, and I am still locked out of my account. I have just one account, and I even updated my password as a precaution against any potential hacking attempts. I am still unable to access my account. Your assistance is greatly appreciated.

Dear Sir, I am writing to report an issue with our Twitter Ads account. We encountered difficulties when attempting to create funded ads. Every time we try to set up an ad, we receive the following message: "This account is ineligible to run Twitter Ads due to a policy violation by one or more users. Any active campaigns have been paused. Please contact Twitter Ads Support to resolve this issue. Learn more about Twitter Ads Policies." We have reached out to Twitter support services via email 20 times between December 24, [redacted], and February 26, [redacted], but have not received a resolution. Subsequently, we contacted the local support team who requested a substantial amount of money to address the problem. Although we were informed via email on December 30, [redacted], that the issue was resolved, it persists. We kindly request your assistance in rectifying this matter promptly as we urgently need to run advertising campaigns through our account. Best Regards

This morning, I received a notification from Twitter informing me of my account suspension due to alleged copyright infringement from various sources. The content in question consisted of videos showcasing me and my fraternity brothers dancing to different songs as a form of representation for our fraternity. It seems other fraternity and sorority members engage in similar activities without facing the same consequences. I had no intention of violating copyright laws; the videos were simply meant to capture our fraternity strolls. I am willing to remove all videos and refrain from posting any more. I am uncertain of how to reach out to the individuals who reported the content or how to restore my account. I hope to resolve this matter and regain access to my account promptly.

Hello, I recently discovered an error on my Twitter profile regarding my birth year. When I originally created my account at the age of 14, I entered a different year to protect my actual birthday information. However, when I attempted to correct this by updating my real birth year, my account became locked. Despite reaching out for assistance, I was informed that I did not meet the age requirement at the time of creating the account, even though I was indeed 14 and the requirement is 13. I understand the mistake and would like to rectify it as my 17th birthday approaches on the 24th of this month. I have already submitted my ID card and can resend it if needed. If necessary, I am willing to discuss this matter over the phone. Your help in resolving this issue would be greatly appreciated. Thank you.

Hello, my name is Ella. I can be reached at @[redacted] or [redacted]. My Twitter username is @milliesgrande, and my account was recently suspended for copyright infringement or impersonation, which I believe was a misunderstanding. I'm willing to resolve any issues, including removing the reported tweet and ensuring I never post copyrighted material again. I acknowledge the mistake and sincerely apologize. I am willing to adhere to Twitter's copyright policy moving forward. Please consider reinstating my account as it is very important to me. Thank you for your attention to this matter. Best regards, Ella