X Customer Service Issues

Archive 113

The following are issues that customers reported to GetHuman about X customer service, archive #113. It includes a selection of 20 issue(s) reported December 2, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I want to report an incident involving @maddengirl_ for harassment and offensive behavior towards another user, deadprezzy335, on 12-1-[redacted]. Despite deadprezzy335's civil response to @maddengirl_'s tweet about homosexuality, @maddengirl_ continued with profanity and harsh language, prompting me to respond out of frustration. I requested @maddengirl_ to stop replying to my mentions, but the offensive behavior persisted, leading to my account being locked. I believe @maddengirl_'s account should be terminated for displaying hate speech and harassment towards my sexuality. While the conversation may have been deleted by @maddengirl_, the evidence can be found in my notifications. I appreciate any assistance in resolving this matter.
Reported by GetHuman4029333 on Monday, December 2, 2019 11:37 PM
I have an account that I haven't used since [redacted] because it was hacked by someone I know. I am concerned about the personal information on the account and how long it has been inactive. Twitter's support policy states that accounts should be deleted after 6 months of inactivity, which clearly exceeds 7 years. My email and password have been changed since the hack, but I still remember the original ones. I am seeking assistance in verifying my identity to have the account removed. Thank you.
Reported by GetHuman4029545 on Monday, December 2, 2019 11:59 PM
I tried to log in tonight and noticed six notifications stating that someone attempted to access my account from the 'New Addington' area, a location I am not near or familiar with anyone from there. I suspect my account has been hacked. However, when I tried to change the password, it displayed a message saying 'unable to complete the action.' I am reaching out to request the removal of my Display picture and to deactivate the entire account, please.
Reported by GetHuman4029613 on Tuesday, December 3, 2019 12:12 AM
While tweeting about a sports game, a friend made a comment to which I responded inappropriately by calling them a derogatory term. Despite my friend finding it amusing, I understand that my words were offensive and apologize. I believe my account was unfairly targeted as the suspension seems extreme for this situation. I have appealed the decision, but my account remains suspended. I am actively working to have my account reinstated as I feel the offense does not justify a permanent suspension.
Reported by GetHuman4029843 on Tuesday, December 3, 2019 12:49 AM
I updated the year of birth on my Twitter profile to align with my actual age. Initially, my parents set up the account using their email address. Since then, Twitter has locked my account citing age restrictions violations. I disagree with this decision because I was under adult supervision and did not post anything until I met the age requirement. Despite appealing and receiving an email stating my account couldn't be unlocked, no option was provided for providing further details. I have been of the appropriate age for a while now and I think there is no valid reason for keeping my access restricted since I had parental consent and oversight in the beginning.
Reported by GetHuman-astaria on Tuesday, December 3, 2019 6:57 PM
I created my account when I was 12, right before turning 13. Recently, I corrected my birth year which was originally wrong. However, a few days later, my account was unexpectedly deleted. I am now 18, and I have been using this account for years. I have established a following and have been active on Twitter for a long time. It seems unreasonable to ask me to begin anew considering my experience with the platform. I believe it is unjust to penalize me for an error made when I was only 12. I kindly request assistance in restoring my account.
Reported by GetHuman4035184 on Tuesday, December 3, 2019 8:10 PM
I am deeply concerned about the situation involving artist Kang Daniel. He has been facing severe cyberbullying with hateful and troubling comments that are affecting his mental health. Numerous articles have covered his struggle with depression and panic disorder, which is extremely worrying. It is crucial to address these individuals who are actively contributing to his distress. In light of Kang Daniel's current circumstances, I urge you to take action and remove any content on this platform that could further jeopardize his well-being. Twitter, please consider the impact of your platform on someone's life.
Reported by GetHuman-avalinkr on Wednesday, December 4, 2019 3:31 AM
Dear Twitter, I am writing to address the suspension of my account handle, vinaybnath. I would appreciate it if you could provide specific examples of where I may have been involved in spamming or manipulating information. I want to emphasize that I vehemently deny these accusations. However, if there was any unintentional or ignorant behavior on my part, I would like to be made aware of it to ensure it does not happen again. I am eagerly awaiting your response regarding the specific incident of spamming and manipulation. Vinay R. [redacted]
Reported by GetHuman-vinaybna on Wednesday, December 4, 2019 4:16 AM
When I made my Twitter account, it was a month before my thirteenth birthday, which is the minimum age for having an account. I provided Twitter with my photo ID containing my full name and birthdate to prove I am over thirteen. Despite this, they were unable to verify my account and have suspended it. I am seeking assistance to regain access to my Twitter account and resolve this matter promptly.
Reported by GetHuman4038393 on Wednesday, December 4, 2019 10:47 AM
A few days back, I noticed that my Twitter on my mobile was locked. I logged in, filled out a form, and discovered it was due to age restrictions from when it was created back in [redacted]. Even though I wasn't of age back then, the account actually belonged to my mother initially. About two to three years ago, I started using the account as my mother no longer used it. Despite being underage when the account was set up, I was of age when I started using it since it was my mother’s account for the first few years.
Reported by GetHuman-cbpucket on Wednesday, December 4, 2019 1:11 PM
I'm having trouble accessing my account as it's been locked for security reasons. I'd appreciate some assistance in resetting my password or verifying my identity through my phone. I've been an active user on Twitter since [redacted] and would prefer to regain access to my original account rather than creating a new one. Thank you for your help in resolving this issue.
Reported by GetHuman-methiras on Wednesday, December 4, 2019 2:38 PM
Hello, I hope everything is going well. I recently removed my age from my bio because I felt it was too much personal information for strangers to have. However, after making this change, my account got locked. I'm 22 years old, and I've never been suspended or engaged in any inappropriate behavior. I have already submitted proof of my age by providing a copy of my passport. It feels unjust to have my account locked without any prior issues, especially since I have friends and professional connections on the platform. Starting over is not as simple as it may seem, given the time and effort invested in building my network.
Reported by GetHuman-jagneis on Wednesday, December 4, 2019 4:50 PM
Hello, I created the Twitter account JoelFreshh about 2-3 years ago. Unfortunately, I am unable to access the email I used, which was either [redacted] or [redacted] I would like to verify my identity as the account owner. The account contains photos of myself and my daughter. If I cannot regain access, I kindly request that the account be deleted.
Reported by GetHuman4041032 on Wednesday, December 4, 2019 6:34 PM
I signed up for Twitter on the website first, then later downloaded the official app. While I was just liking posts, my account got blocked. I received a message stating my account was under suspicion. I am seeking assistance to restore my account promptly so I can resume tweeting. Please expedite the process. Kindly reset all activity from the past hour and allow me to start fresh on the platform.
Reported by GetHuman-rnkamau on Wednesday, December 4, 2019 10:36 PM
Someone is fraudulently using my email address for their Twitter account ([redacted]). I believe this because when attempting to sign up for Twitter, it informs me that "that email is already taken." Kindly send an email to the mentioned email for account verification so that I can confirm that the account using my email address is fraudulent. Moreover, your phone customer service experience is disappointing as there is no option to speak with a real person. Can you provide a list of extensions or options to connect with a real individual for assistance?
Reported by GetHuman-asrisner on Wednesday, December 4, 2019 10:49 PM
My Twitter account was suspended due to a "copyright" issue (we are a dance school). Unfortunately, the email linked to the account is not functional. Despite trying to seek help, I am stuck in a loop and unable to access the email to dispute the claim. I urgently need the communication to be redirected to a new email so I can resolve this matter. The account is crucial for our school, and we have gone the entire school year without any contact. Your assistance in this regard would be greatly appreciated. Thank you.
Reported by GetHuman4042736 on Wednesday, December 4, 2019 11:20 PM
I recently had both of my accounts suspended on Twitter. Despite not posting anything inappropriate, all I see is a black screen. When reaching out to Twitter for clarification, I was only informed that the accounts were suspended for violating their rules. However, I am puzzled because one of the accounts had no posts at all. Why was it suspended?
Reported by GetHuman4043088 on Thursday, December 5, 2019 12:37 AM
I inadvertently created a Twitter account when I was younger than thirteen without realizing the age restriction. Recently, when I tried to update my birthdate to reflect my current age, Twitter locked me out due to the underage account creation. Although I now have a new account that I prefer to use, I would like to deactivate the old account so that I can potentially use the Twitter handle for my new profile.
Reported by GetHuman-aaishasa on Thursday, December 5, 2019 4:02 AM
Hello, I am reaching out because I am facing challenges with my Twitter account that I cannot resolve on my own. My previous update account for actor @LukeBainesNews was consistently restricted for reasons unknown to me. Each time I tweeted, I had to verify my identity by entering a code sent to my phone. This became frustrating as I would receive multiple text messages with codes within minutes. Additionally, threads did not work on that account, and when I searched for @ and # from another account, my tweets did not appear. This issue was particularly problematic for an update account as users should be able to find it when searching for related content. Despite waiting for the problems to resolve themselves over several months, they persisted, prompting me to create a new account, @LukeBainesNew. However, to my dismay, this new account is now experiencing the same issues within a month of its creation. I attempted to seek assistance through the app's help center. However, upon logging in, it states that my account is not limited, preventing me from accessing the necessary form. Strangely, when I tweet and am prompted to enter a code, Twitter notifies me that my account is indeed limited. I would greatly appreciate any insights on the cause of these issues and guidance on how to resolve them. Best regards.
Reported by GetHuman-louvetv on Thursday, December 5, 2019 8:31 AM
My Twitter account, @thinkhingboutu, dedicated to Ariana Grande was suspended during my sleep because I missed updating it to comply with Twitter's new policy. This account was crucial for my mental health, helping me cope with anxiety and connect with friends who felt like family. Ariana even noticed me on there multiple times. I've tried appealing and reaching out for help, but nothing has worked so far. Losing this account would be devastating for me as it held immense value. I'm hoping to speak with a person and receive assistance in unsuspending my account. Thank you for taking the time to address this.
Reported by GetHuman4044507 on Thursday, December 5, 2019 9:41 AM

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