On Saturday *th May I entered my DOB on twitter which then locked my account as I was u...

GetHuman-eleanoro's Locked Account issue with Twitter from May 2019

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The issue in GetHuman-eleanoro's own words
On Saturday *th May I entered my DOB on twitter which then locked my account as I was under the age limit when the account was created - ** years ago, ****.**An email was sent to my mother to confirm consent for me to continue using Twitter (despite me now being ** and her not needing to give consent for anything for the past * years). She emailed Twitter the same day explaining the above and asking for my account back. Since then she has received an email saying she needs to upload photo ID and something to confirm her full name - she is not comfortable uploading these personal documents. **I have tried to contact Twitter but this has proved to be more difficult, receiving a rude and unprofessional response in return. **I would like some clarity as to why my mother needs to upload these documents.
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Twitter

Locked Account issue
Reported by GetHuman-eleanoro
May 7th, 2019 - 2 mons ago
I have an issue with Twitter too
Fixed
Seen by 5 customers so far
Similar issue to 45348 others
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Items needed
Username
Email on Account
Phone Number
Password
Name of Account Holder
Timeline
GetHuman-eleanoro started working on this issue
May 7th 5:02pm
GetHuman-eleanoro indicated the issue is not fixed yet.
May 7th 9:09pm
GetHuman-eleanoro indicated the issue is not fixed yet.
May 7th 9:11pm