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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-eleanoro's own words
On Saturday *th May I entered my DOB on twitter which then locked my account as I was under the age limit when the account was created - ** years ago, ****.**An email was sent to my mother to confirm consent for me to continue using Twitter (despite me now being ** and her not needing to give consent for anything for the past * years). She emailed Twitter the same day explaining the above and asking for my account back. Since then she has received an email saying she needs to upload photo ID and something to confirm her full name - she is not comfortable uploading these personal documents. **I have tried to contact Twitter but this has proved to be more difficult, receiving a rude and unprofessional response in return. **I would like some clarity as to why my mother needs to upload these documents.
GetHuman-eleanoro did not yet indicate what Twitter should do to make this right.
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