X Customer Service Issues

Archive 58

The following are issues that customers reported to GetHuman about X customer service, archive #58. It includes a selection of 20 issue(s) reported February 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been wrongly accused of impersonating the World Clown Association on my @broyeahnice account. At no point did I represent myself as a WCA member in my profile, nor did I disparage the WCA in any way. My profile picture was a generic clown clipart, unrelated to the WCA. Similarly to others sharing humorous websites, I shared the WCA's website link innocently. I never intended to deceive or impersonate anyone, assuming it was clear I was not affiliated with the organization. My goal is to spread positivity on Twitter, and I sincerely apologize for any confusion caused unintentionally. I kindly request my account to be reinstated, and I am willing to make adjustments to clarify my non-affiliation with the WCA. Thank you for your consideration.
Reported by GetHuman2149499 on Wednesday, February 6, 2019 8:35 PM
My account has been locked for over a month now. I submitted a claim regarding my age restriction and have sent my ID multiple times to prove I am 22 years old. Twitter support sent an email stating they were working on my case, then an email saying it was closed, yet my account remains locked even though they acknowledged I am above the age limit. I am frustrated about not having access to my account. I understand I created it when I was younger, but I have verified my age now. I aim to have my account back by the end of February. I need assistance in resolving this issue as I can no longer submit claims, and no progress is being made. I am hoping for contact from Twitter to resolve this matter promptly.
Reported by GetHuman1889120 on Thursday, February 7, 2019 3:17 PM
Hello Twitter Support, I appreciate the guidance provided on safely navigating Twitter. However, I seem to be encountering an issue with step 2. Despite my efforts on both the mobile app and desktop site, I am unable to locate the prompt with the "Start" button as instructed. Could you assist me in resolving this matter? Having thoroughly reviewed the linked article and ensuring compliance with Twitter's policies, I would like to speak with a representative regarding our account. Kindly contact me at [redacted]. Thank you for your prompt attention to this issue. Sincerely, Ken Goldman CEO @ Stunt Puppy [redacted] [redacted]
Reported by GetHuman2163634 on Friday, February 8, 2019 5:16 PM
I have a Twitter account linked to an email that has not been used in many years. The email is [redacted] My username is kf7354, and the password is asia1234. I have been trying to change my password for about two weeks, but the link provided takes me to a page that says it doesn't exist. The system mentions there are two accounts linked to my phone number. Despite providing all the relevant information about my account, I keep receiving automated responses stating that the email provided is incorrect, even though it's where I receive all my Twitter notifications. I am at a loss and don't know where to turn for help. Thank you for your assistance.
Reported by GetHuman-flecks on Saturday, February 9, 2019 12:19 AM
My Twitter account got locked because I tried to update my birth year, but they said I wasn't 13 when I created it, even though I was almost 19 when it happened. Twitter promised to unlock it, but it's been months without any response. I reached out to their support but the automated replies didn't help. I also tried submitting an appeal form, but I couldn't as my account is locked. I really want my account back as I've had it for a long time and want access to my old messages. Thanks.
Reported by GetHuman2167310 on Saturday, February 9, 2019 1:52 AM
When I created my Twitter account at 12 years old, I didn't know about the age policy. Now that I'm 14 and actively using Twitter, I discovered my account is locked because I updated my birthdate. I find this situation frustrating because I started tweeting regularly at 14. I would appreciate having my Twitter account reinstated without any issue. I am fine with old tweets from when I was under 13, which mainly consist of retweets, being deleted.
Reported by GetHuman2167524 on Saturday, February 9, 2019 2:49 AM
Dear Twitter, my account "youngandwise83" has been hacked. The hacker changed the associated email and deactivated my account, making it impossible for me to report the theft. I have evidence, including screenshots and IP address details showing it was done from North Babylon, NY, while I am from California. I've had the account since March [redacted] and can provide proof of ownership, including my email [redacted] I am willing to provide a photo of my ID for verification. The hacker's Twitter handle is "azabbx," and I request their account be suspended after your investigation. Please assist me in recovering my account promptly. Thank you and please respond at your earliest convenience.
Reported by GetHuman-roshadle on Saturday, February 9, 2019 6:09 AM
I am requesting immediate assistance in unlocking my Twitter account @mangaccatkd04. It has been four days since it was erroneously locked. The account was initially created by my parents when I was under thirteen years old, but I am now fifteen years old. After updating my birth year on Twitter to reflect my correct age, my account was locked. While Twitter was able to identify an invalid birth year, it seems unable to recognize a valid birth year now. I urge Twitter to reevaluate my account and acknowledge that I am indeed fifteen years of age and eligible to use the platform. Kindly address this issue promptly. Thank you. -@mangaccatkd04
Reported by GetHuman-kdmangac on Saturday, February 9, 2019 11:32 AM
My account has been restricted for criticizing the distribution of the Quran in prisons, labeled as "hateful speech" by Twitter. It's concerning how conservative views are targeted while threats towards our president and congress members go unpunished. The biased enforcement of rules by Jack and Silicon Valley elites needs to stop; everyone deserves freedom of speech. It's hypocritical for a congress member to issue threats on Twitter while others get away with similar behavior. Twitter needs to reevaluate its practices and ensure that all voices are heard equally. I request the reinstatement of my account. There should be consequences for big tech companies like Facebook, Twitter, and Google, who evade accountability during congressional hearings. It's time for fair treatment and transparency.
Reported by GetHuman-byramkel on Saturday, February 9, 2019 2:07 PM
My account has been put in "limited function" mode by Twitter, all because they labeled my posts as "hate speech." I find it unsettling that freedom of speech can be controlled by what Silicon Valley considers as "hate speech" police. It seems there is bias towards certain users who spread hateful content while those with differing opinions are being censored. It's disappointing that even after facing Congress, big tech companies like Facebook, Twitter, and Google are not being held accountable for censoring conservative voices. Despite individuals making serious threats online, no actions are taken, yet my account gets restricted for speaking the truth. Jack's biased rules should be eliminated, and everyone should be allowed their First Amendment rights. Please reinstate my account @ringod01 (November Storm).
Reported by GetHuman-byramkel on Saturday, February 9, 2019 2:22 PM
Hello, I am Khalid and have had a Twitter account since August [redacted]. I recently changed my phone and am unable to access my account. I am seeking assistance in either deleting the account or recovering it. The username on the account is خالد الخوذيري, and my handle is @N2y3CfGlre0flfo. The account has been inactive since February [redacted]. I am willing to provide any necessary information, including my passport or ID, to resolve this issue. Thank you for your help.
Reported by GetHuman2171715 on Saturday, February 9, 2019 8:43 PM
Hello, I'm Khalid. I created my first Twitter account in August [redacted]. After changing my phone, I couldn't recall my account details. I'd like to either delete the account or recover it. I can provide you with all the necessary information. My name on the account is خالد الخوذيري, and my username is @N2y3CfGlre0flfo. The account has been inactive since February [redacted]. I'm willing to send you my passport or ID if needed. Thank you.
Reported by GetHuman2171715 on Saturday, February 9, 2019 8:49 PM
I created my Twitter account when I was almost 13 but entered a false birth year to meet the age requirement. In September [redacted], at 16, I corrected my birth year to [redacted] and got locked out since. Despite multiple attempts, the message "additional requests submitted for this account will not be reviewed" feels unprofessional. I had given up, but now I can't access an app linked to that account, for which I have a paid membership. Needing my account back urgently, I am willing to provide my ID to verify my age. I understand if old tweets need to be deleted. I just really need access to my account before I turn 17 in a few days.
Reported by GetHuman-kayleyro on Monday, February 11, 2019 4:54 AM
Hello, I am writing to address the suspension of my Twitter account, grab68. Despite submitting three appeals, the automated response states that my account violated Twitter's Terms of Service by engaging in hateful conduct. As someone who has been an active Twitter user for a decade with over 21,[redacted] tweets, I am certain this is a mistake. Any instances that may suggest otherwise are likely due to hacking. I have only been blocked twice in the past for using inappropriate language. I urge you to review my account activity, as I am confident it will clear any misunderstandings that led to its permanent suspension. Please investigate this matter and reinstate my account promptly. Thank you, Graham (6rab68)
Reported by GetHuman2179645 on Monday, February 11, 2019 10:40 AM
I'm concerned about a user constantly criticizing the President of the United States on social media, specifically on Twitter. It seems like targeted harassment, as this individual insults the President on every post, calling him names and advocating for his impeachment. Such behavior goes beyond political disagreements and enters the realm of online harassment. Despite reports from many users, including myself, it appears that popular accounts like @eugenegu, @EdKrassen, @itsJeffTiedrich, @AynRandPaulRyan, and @RyanHillMI are not being held accountable for their actions. This selective enforcement is unfair and these users should be reviewed for violating Twitter guidelines on targeted harassment and bullying. My Twitter handle is @Tmarcum18.
Reported by GetHuman2184923 on Monday, February 11, 2019 9:04 PM
I am the owner of the Twitter account @MitrajitB, managed by me, Mitrajit Bhattacharya. I want to address the wrongful deduction from the linked Mastercard ending in [redacted], under Abhinanda B's name, which has now been permanently blocked. Our last legitimate activity was a campaign starting on January 17, [redacted], at 3:24 pm and ending on January 18, [redacted], at 1:30 am, with a budget of $4. This was followed by an unauthorized ad set on January 18, [redacted], at 8:27 pm, scheduled for one month with a budget of $[redacted], which we did not initiate. Upon noticing this anomaly, we immediately halted the ad, although $[redacted] was wrongly debited from our account.
Reported by GetHuman2188630 on Tuesday, February 12, 2019 8:42 AM
Upon logging into my account, I discovered that it was suspended due to two tweets. I am requesting to appeal Twitter's action, which I believe is an attempt to silence my freedom of speech. The first tweet in question mentioned @realDonaldtrump and a hypothetical scenario involving a Big Mac, which Twitter flagged for inciting violence, although it was not intended in that manner. The second tweet criticized @realdonaldtrump on gun violence issues and the government shutdown, emphasizing a need for a wall and questioning priorities, but did not contain any violent language. I feel these tweets do not violate Twitter guidelines and should not have been removed. I have tried to appeal multiple times via the app without success due to technical issues, and I have been unsuccessful in reaching a human representative through phone support. I have consulted with a lawyer who suggests I have legal standing if my freedom of speech continues to be infringed upon.
Reported by GetHuman2190309 on Tuesday, February 12, 2019 3:09 PM
Recently, I've been experiencing discrepancies in the Twitter trends displayed across different devices. When viewing Worldwide trends on my computer while logged in, I notice one set of trends. However, the trends differ when accessing Twitter through an incognito tab while logged out. Moreover, the trends I see on my Android phone vary from what I see on the browser of my computer. Despite not having tailored trends enabled, I attempted to toggle this feature on and off to potentially reset the trends displayed to me.
Reported by GetHuman2191878 on Tuesday, February 12, 2019 5:48 PM
I have been trying to contact Twitter support for a while now without success. I am struggling to find assistance in accessing my account. Unfortunately, my father recently passed away, and I have cherished photos with him on my Twitter account. I am looking for help to retrieve these precious memories. I am willing to pay any necessary fees to recover access to my account. My username is @Sassykasssy. I am ready to provide any further details required to assist in this matter. I would be grateful for any help in recovering my account. Thank you.
Reported by GetHuman2183742 on Tuesday, February 12, 2019 7:15 PM
Dear Forum Members, I previously used the username "claramariee7" on Twitter. Unfortunately, my account got locked because I updated my birth year. When I initially created my Twitter account, I was under the age of 13. Subsequently, I received a message informing me that I could regain access to my account, but now it is gone. Despite being told that updates would be provided, I did not receive any. I am currently 20 years old and can provide evidence to support this. I am perplexed as to why my account was suspended without any clear explanation. I did not actively start tweeting until [redacted] when I turned 13. This situation has left me feeling disheartened towards Twitter. It is concerning that individuals engaging in inappropriate behavior are not suspended, while I face account restrictions. I seek clarification on this matter. Best regards, C.H.
Reported by GetHuman2196514 on Wednesday, February 13, 2019 4:14 AM

Help me with my X issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!