Greetings,**My twitter handle is @arrrlette*. **On Thursday, November *st, ****, I deci...
GetHuman-yaressi's customer service issue with Twitter from November 2018
Help with my Twitter issue
Top Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman-yaressi's own words
Greetings,**My twitter handle is @arrrlette*. **On Thursday, November *st, ****, I decided I wanted to set my birth year on my account. I did, I set it to ****. After doing so, a message telling me my account was locked appeared because when I created my account I wasn't ** years old.**I continued to click on the link to fill a form, where I had to choose between different options. ACCIDENTALLY I clicked on the option where it says that at the time that I created my account I WAS ** years old. The option I wanted to choose was that I wasn't ** years old at the time, BUT NOW I meet the minimum age required. I'm ** years old now. I tried to go back to the options and choose the right one but I can't do that anymore.**Twitter is asking me to upload an official ID where my date of birth and identity are visible. The only problem I got with that is that on my ID my year of birth is ****, which was the problem initially.**I'm really concerned about loosing my account. I could upload my ID but still my birth year wouldn't be the one required for the minimum age and that might cause to loose my account.**Is there another way to solve it? Can you unlock it now that I'm clearing this up? Can I send you my ID so you can verify that I'm now ** years old?**Thank you, **Arlette
GetHuman-yaressi did not yet indicate what Twitter should do to make this right.
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How GetHuman-yaressi fixed the problem
Send your ID in order to be verified the year you were born in. Twitter should verify it as soon as possible.
Please help with my Twitter issue
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GetHuman-yaressi confirmed the issue is fixed. Hooray!
Nov 5th, 2018 12:00am
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