hey, i got locked out of my account recently because i changed my birth year. my mom di...

GetHuman-lataunya's customer service issue with Twitter from October 2018

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The issue in GetHuman-lataunya's own words
hey, i got locked out of my account recently because i changed my birth year. my mom did the agreement of reinstatement for a minor because she made my account for me and gave me access to the account after i turned ** yrs of age. my mom submitted her legal drivers license, and the form onto the upload site. everything is legible including her address, name and birth date. she got an email yesterday saying they will not be able to give me back my account because it’s not legible or valid. this is getting really aggravating because she submitted proof that you guys asked for and i am still locked out. i would love to talk to someone directly instead of an automated email because i am not understanding what the problem is. YES she made me account for me which she signed off on on the form. YES i got access to it when i turned **. YES i am now ** years old. YES she submitted everything she needed to.
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Twitter

Customer service issue
Reported by GetHuman-lataunya
Oct 10th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14992 others
0 customers following this
Timeline
GetHuman-lataunya started working on this issue
Oct 10th, 2018 6:19pm