I noticed my date of birth was wrong by a year on my profile. When I went to change it...

GetHuman-owenkat's customer service issue with Twitter from July 2018

19 views | 3989 similar | 0 following
Help with my Twitter issue
GetHuman-owenkat's next move: try calling Twitter again.
The best way to get your problem resolved is to tap the button below to start calling Twitter. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-owenkat's own words
Change dob year ... I noticed my date of birth was wrong by a year on my profile. When I went to change it I did not know I needed to worry about the age requirement since I had no idea what age exactly I was when the account was created for me (- and I am also over the age of eighteen). I did not create my Twitter account myself to put down the correct age, if asked* nor did I know a former friend* former aquatint of mine put down my incorrect birth year. I apologize for being unaware of their actions that resulted in the locking of my account . I just wanted, still want to make my Twitter account accurate and truthful. I apologize again for not reaching the minimum requirements at the time of account creation. If I had made my account myself I would have requested my parents permission or waited to become of age for Twitter. Unfortunately I do not know exactly when my account was initially created to make sure I met requirements before my friend introduced and made my twitter account for me ( I was new to the Apple iPhone world and social media). I am over eighteen years old now, and I always am a rule follower. I am greatly upset that I was not in control of my account creation and how my account has ended. I would really love to have my account back and continue to loyally support twitter. Please help the return of my locked account as normal. I have sent in my username* email* and id requested at the lock*termination page also in hopes of any other signs that I can have my account returned back to me. I apologize again. Please let me know if any possible help I can be in the unlocking process of my Twitter account: @Katrina*Owen***
I did not know an age requirement was needed since my account was created for me by a former friend with my parents concent
I want my correct date of birth, year displayed. I want my twitter account back to its fullest* normalcy.
I have always preferred twitter over any social media app. I have family from across the world who I use this app to keep in touch with* up to date since twitter is the best service network to do so. My loyalty to twitter should not be defined on how old I was when I created my account when I followed guidelines that were expressed at the time.
I’ve sent in my form. Tried calling multiple numbers and times. Tried contacting twitter support through a family members account to have assistance only for all outlets to be ignored or “ not running”. Very frustrating that my account is potentially being deleted and Twitter does not know my situation to its fullest.
How GetHuman-owenkat fixed the problem

We are waiting for GetHuman-owenkat to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Twitter's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Twitter issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-owenkat fixes it.
This email address isn't valid

Twitter

Customer service issue
Reported by GetHuman-owenkat
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 19 customers so far
Similar issue to 3989 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Password
Name of Account Holder

Timeline

GetHuman-owenkat started working on this issue
Jul 8th, 2018 8:31am
GetHuman-owenkat indicated the issue is not fixed yet.
Jul 8th, 2018 2:03pm
GetHuman-owenkat indicated the issue is not fixed yet.
Jul 8th, 2018 3:57pm
GetHuman-owenkat indicated the issue is not fixed yet.
Jul 8th, 2018 3:58pm
GetHuman-owenkat indicated the issue is not fixed yet.
Jul 9th, 2018 6:00pm
GetHuman-owenkat indicated the issue is not fixed yet.
Jul 9th, 2018 6:04pm
GetHuman-owenkat indicated the issue is not fixed yet.
Jul 11th, 2018 5:03pm