My twitter was temporarily locked on the fact that I created it before I was ** years o...

GetHuman-baelfour's customer service issue with Twitter from July 2018

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The issue in GetHuman-baelfour's own words
My twitter was temporarily locked on the fact that I created it before I was ** years of age, and when I entered in my birthdate April of **** (I’m eighteen now) it locked it. I’ve hunted for my birth certificate as it asked for a government issued ID, and as I do not drive yet, I figured that would be the next best thing as it has both my name and birthdate. When I submitted the reports hovever I received an email back saying that the identification was not enough to confirm my identity, and when I resubmitted AGAIN, in the next email I received made the issue out to be about me not having access to the email when I clearly went through all the motions to inquire about retrieving a locked account. I’m frustrated at this point and do not understand why I cannot talk to*email a human representative specifically because these automated email responses are not useful. Any light that can be shed on this would be appreciated.

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Twitter

Customer service issue
Reported by GetHuman-baelfour
Jul 2nd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3692 others
0 customers following this
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Timeline

GetHuman-baelfour started working on this issue
Jul 2nd, 2018 2:59am

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