I'm ** years old, legally an adult in Finland, and Twitter locked my account due to the...
GetHuman-almakoiv's customer service issue with Twitter from May 2018
Help with my Twitter issue
The issue in GetHuman-almakoiv's own words
I'm ** years old, legally an adult in Finland, and Twitter locked my account due to the fact that they claim I'm under ** years old when my account info says I was born in ****. Twitter notified me that I either have to get a parental consent or inform them if a mistake has been made and send them my valid government-issued photo ID in order to get my account back. Because a mistake had been made I filed this form in which I sent them my passport (which was one of the options as the valid government-issued photo ID) and therefore, I confirmed my date of birth and identity as they required. However, they still sent me an email today claiming that I don't meet their age requirements. I think it's unbelievable how they still claim that I don't meet their age requirements when I did exactly how they wanted and confirmed my age, which is clearly not under ** years old, by my goverment-issued photo ID. I'm shocked how they treat their users to be honest. Now, the only way I can get my account back is to get a parental consent but the thing is, since I'm legally an adult I don't have a guardian anymore. I am very disappointed with Twitter because first of all, they locked my account for absolutely no reason and second of all, now that I'm trying to fix their mistake by proving my identity and age, they claim I don't meet their age requirements although I am legally an adult and have full rights as a citizen. I had over **** followers and Twitter has always been my favorite platform to use so it's evident that I'm feeling very upset. I'm running out of ways to inform them and get my account back because I can't message them through Support Twitter etc since my account is locked. I need help as soon as possible because I want my account back. I haven't violated their terms in any way. This time, it's ***% the other way around, Twitter has made a mistake and they should do act on it as quickly as possible.
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