Hello. I am a twitch prime member username: DStern** . this is the account I have linke...
GetHuman-dstern's customer service issue with Twitch from August 2018
Help with my Twitch issue
First: share to improve GetHuman-dstern's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dstern's next move: go to the Twitch help center.
Twitch doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dstern will want to follow the link below to head to their help center. We will check on GetHuman-dstern later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-dstern may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-dstern's own words
Hello. I am a twitch prime member username: DStern** . this is the account I have linked to my amazon prime account. probably almost a year ago I cancelled all of my paid twitch subscriptions for this account... I also had two other accounts that were not associated with amazon but were likely "followers" of account DStern** (they may also have similar names)... I recently received a * month pre-approved renewal charge for $**.** on **** as a * month renewal for the streamer "imsiccwidit" (to Xsolla inc.) (the invoice number for the charge is: *********)... I have no way of remembering the usernames or passwords of the accounts that may still have subscriptions, and I need to cancel all paid subscriptions drawing from them... If it can not be resolved in this manner I will have to move forward with disputing the charges. Please contact me ASAP to let me know the accounts (other than "DStern**" which is linked with amazon prime), and that their associated subscriptions have been cancelled, or with the names and passwords of the other * accounts so I can do it manually. Thank you for your assistance.
GetHuman-dstern did not yet indicate what Twitch should do to make this right.
I have an issue with Twitch too
How GetHuman-dstern fixed the problem
We are waiting for GetHuman-dstern to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.