Hello. I am a twitch prime member username: DStern** . this is the account I have linke...

GetHuman-dstern's customer service issue with Twitch from August 2018

10 views | 553 similar | 0 following
Help with my Twitch issue
First: share to improve GetHuman-dstern's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dstern's next move: find and follow the right step-by-step guide.
Twitch doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dstern will need to dig through the advice provided by Twitch, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dstern can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Twitch has better answers for you: Twitch Help Center
Before contacting them, items GetHuman-dstern may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-dstern's own words
Hello. I am a twitch prime member username: DStern** . this is the account I have linked to my amazon prime account. probably almost a year ago I cancelled all of my paid twitch subscriptions for this account... I also had two other accounts that were not associated with amazon but were likely "followers" of account DStern** (they may also have similar names)... I recently received a * month pre-approved renewal charge for $**.** on **** as a * month renewal for the streamer "imsiccwidit" (to Xsolla inc.) (the invoice number for the charge is: *********)... I have no way of remembering the usernames or passwords of the accounts that may still have subscriptions, and I need to cancel all paid subscriptions drawing from them... If it can not be resolved in this manner I will have to move forward with disputing the charges. Please contact me ASAP to let me know the accounts (other than "DStern**" which is linked with amazon prime), and that their associated subscriptions have been cancelled, or with the names and passwords of the other * accounts so I can do it manually. Thank you for your assistance.

GetHuman-dstern did not yet indicate what Twitch should do to make this right.

How GetHuman-dstern fixed the problem

We are waiting for GetHuman-dstern to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Twitch's attention and get better help faster. Tap below to get started.
Having Twitch issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dstern fixes it.
This email address isn't valid

Twitch

Customer service issue
Reported by GetHuman-dstern
Aug 22nd, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 553 others
0 customers following this

Timeline

GetHuman-dstern started working on this issue
Aug 22nd, 2018 12:59am

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers