Twitch Customer FAQ

We're sorry to hear about your issue. If you believe you've been banned from Twitch without proper reason, your first step should be to appeal the ban. The Twitch support team reviews these appeals and may require additional information. Also, Twitch policies state they reserve the right to suspend any account for violations of their Terms of Service or Community Guidelines. They don't typically provide specific evidence with each ban due to privacy reasons. They suggest specific areas of behavior that led to the ban. We advise adhering to Twitch's policies to avoid potential issues in the future.

You can change your Twitch username once every 60 days. To change your username: 1. Log in to your account. 2. Click on your profile picture at the top right of the screen. 3. Click on "Settings." 4. Look for the "Profile Settings" section. You'll find an option to change your username there. 5. Enter your desired username. If your chosen username is available, you'll see a green checkmark beside it. 6. Once you've entered your desired username, click on the "Update" button to save changes. Please note, changing your username will also change the URL for your channel and this could impact any existing links you've shared.

If you've lost access to the phone number linked to your Twitch account, you cannot directly send access codes to a new number. You must update your phone number via account settings. However, if you can't login due to the lack of access to your old phone, you should consider getting in touch with Twitch support. Through their help, you can confirm your identity and regain access to your account, and subsequently update your phone number. Always ensure your account's contact information is current to avoid such issues in the future.

Si no puedes acceder a tu cuenta de Twitch debido a un problema, primero verifica que tu nombre de usuario y contraseña sean correctos. Asegúrate de que la función de bloqueo de mayúsculas no esté activada y prueba de nuevo. Si aún no puedes acceder, puedes intentar restablecer tu contraseña. Twitch enviará un correo electrónico con instrucciones para hacerlo. Si el problema persiste, podría ser debido a un problema técnico temporal o a un bloqueo de cuenta. En ese caso, deberás esperar o ponerte en contacto con el soporte de Twitch para resolverlo. Por favor, recuerda no compartir nunca tu información de cuenta con nadie.

The error message you're seeing means that the phone number you're trying to use for your Twitch account update is linked to another existing Twitch account. To resolve this, you need to access the settings page of the account that currently has the phone number associated with it and enable the "Additional Account Creation" feature. This will allow you to use the same phone number for multiple accounts, solving your problem. If you do not have access to the other account, it might be a case of inadvertent number duplication, and you may need to provide a different number for your account update.