Hi, i was supposed to travel last night from Khartoum to Atlanta, one stop at Istanbul...

GetHuman-saraabda's Cancel or change flight issue with Turkish Airlines from February 2020

Help with my Turkish Airlines issue
First: share to improve GetHuman-saraabda's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-saraabda may need:
Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
Top Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-saraabda's own words
Hi, i was supposed to travel last night from Khartoum to Atlanta, one stop at Istanbul. *My flight was at **:** pm sudan timing. *When we arrived at the airport we found out that we have to have some documents we didn’t even know it existed. Anyway! We missed our flight. *The problem is I can’t get in touch with any travel agency here in sudan because it’s Friday and it’s a weekend. The Turkish Airlines won’t open until tomorrow. Saturday. *We put our tickets on hold. *My question is what’s gonna happen to our tickets? *How long is it gonna be on hold for? *Is there a species time for it to be on hold? How long is it for? *Will i be charged for this? And how much?? *Please contact me as soon as possible. *Thanks.

GetHuman-saraabda did not yet indicate what Turkish Airlines should do to make this right.

How GetHuman-saraabda fixed the problem

We are waiting for GetHuman-saraabda to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Turkish Airlines customer problems.
How Do I Cancel or Change My Flight on Turkish Airlines?How Do I Give Feedback About My Experience to Turkish Airlines?
Do you have a customer issue as well?
We can help you get Turkish Airlines's attention and get better help faster. Tap below to get started.
Having Turkish Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Turkish Airlines

Cancel or change flight issue
Reported by GetHuman-saraabda
Feb 7th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 1870 others
0 customers following this

Timeline

GetHuman-saraabda started working on this issue
Feb 7th, 2020 6:42am