Hi,* I recently flew with Turkish airlines and when I tried to purchase extra baggage o...
GetHuman3767265's Complaint issue with Turkish Airlines from October 2019
Help with my Turkish Airlines issue
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The issue in GetHuman3767265's own words
Hi,* I recently flew with Turkish airlines and when I tried to purchase extra baggage on their app, it threw me out of the app or said insufficient funds, so I tried a few times, now when I came back I see that they charged me several times, so basically every time I tried they charged me, Eventually I realized that I didn’t need extra baggage so I left it. Now I can’t get hold of them on customer service. My ticket number was ************* F.DOCKRAT on the *th October. Also there is a INT TRANS FEE, (see picture attached)don’t know what this means.REF NUMBER:TZBASV. *This issue needs to be sorted ASAP as my credit card is over the limit and they have blocked it. *Can someone please call me that can speak fluent english. *************Ps You can check my previous emails to you where I paid for extra baggage and you confirmed that it was paid, but it was not sent. I had to email you for the confirmation. *In *anl*urfa I had a problem where they did not pick it up on the system that I paid extra baggage, had to wait till they could find it. *Cannot get through to your phone lines, this is my * rd year flying with TURKISH AIRLINES and have always had an issue.*I have never seen such an unprofessional international airline and if this issue doesn’t get sorted I will take it up further with STAR ALLIANCE which Turkish Airlines is a member of.**They need to reverse charges. *Thanks*Fatima
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