Hi,* I recently flew with Turkish airlines and when I tried to purchase extra baggage o...

GetHuman3767265's Complaint issue with Turkish Airlines from October 2019

Help with my Turkish Airlines issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3767265's own words
Hi,* I recently flew with Turkish airlines and when I tried to purchase extra baggage on their app, it threw me out of the app or said insufficient funds, so I tried a few times, now when I came back I see that they charged me several times, so basically every time I tried they charged me, Eventually I realized that I didn’t need extra baggage so I left it. Now I can’t get hold of them on customer service. My ticket number was ************* F.DOCKRAT on the *th October. Also there is a INT TRANS FEE, (see picture attached)don’t know what this means.REF NUMBER:TZBASV. *This issue needs to be sorted ASAP as my credit card is over the limit and they have blocked it. *Can someone please call me that can speak fluent english. *************Ps You can check my previous emails to you where I paid for extra baggage and you confirmed that it was paid, but it was not sent. I had to email you for the confirmation. *In *anl*urfa I had a problem where they did not pick it up on the system that I paid extra baggage, had to wait till they could find it. *Cannot get through to your phone lines, this is my * rd year flying with TURKISH AIRLINES and have always had an issue.*I have never seen such an unprofessional international airline and if this issue doesn’t get sorted I will take it up further with STAR ALLIANCE which Turkish Airlines is a member of.**They need to reverse charges. *Thanks*Fatima

GetHuman3767265 did not yet indicate what Turkish Airlines should do to make this right.

How GetHuman3767265 fixed the problem

We are waiting for GetHuman3767265 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Turkish Airlines's attention and get better help faster. Tap below to get started.
Having Turkish Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Turkish Airlines

Complaint issue
Reported by GetHuman3767265
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4508 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth

Timeline

GetHuman3767265 started working on this issue
Oct 15th, 2019 11:25am
GetHuman3767265 shared this issue with others over email
Oct 15th, 2019 11:25am
GetHuman3767265 indicated the issue is not fixed yet.
Oct 15th, 2019 3:45pm
GetHuman3767265 indicated the issue is not fixed yet.
Oct 16th, 2019 1:11pm