Turkish Airlines Customer Service Issues

I need some assistance with my Turkish Airlines booking. They have unexpectedly modified my flight itinerary, resulting in a 12-hour layover instead of the initial 1.5 hours. The option to cancel my reservation is available, but I have not been able to contact their customer service via phone for the last 24 hours. Additionally, attempting to cancel my booking online has proven futile due to technical issues on their platform. Booking Reference: TBJBLE Last Name: M. Country of Residence: Saudi Arabia

Good day, I arrived for my 8:50 PM flight #34 from Houston Texas International Airport with Dar El Salaam travel agent for Hajj at 8:15 due to a 2-hour delay connecting flight from San Antonio, Texas. It was not my fault for being late, but I still thought I had enough time to make the flight. I was informed that the flight had already departed even though it was scheduled for 8:50 PM. I am unfamiliar with the procedures for international flights, so I am kindly requesting a refund for my flight ticket. The ticket cost $1,[redacted].00, and it would be greatly appreciated if you could review your refund policy. If needed, I can provide confirmation of the delayed flight from San Antonio on Southwest Airlines flight #[redacted] on August 3rd, which was originally set to depart at 4:55 PM but didn't. The airline's number is 1-[redacted]. Thank you for your time and kind consideration. Have a very blessed day. [Redacted] A. E.

I possess both British and South African passports and reside in The Netherlands. I am planning a trip from Schiphol to Johannesburg on December 19th, [redacted], and returning on January 2nd, [redacted]. I am interested in knowing the necessary documentation, possibly a visa, needed for a long layover to do a city tour upon my return. My flight schedule consists of arriving in Istanbul around 06:00 with a departure to Amsterdam at approximately 19:00. Additionally, I would like to inquire about the cost of booking a window seat in economy class. Your prompt response would be greatly appreciated so I can proceed with my booking. Thank you in advance. Best, C.M.

Dear community members, I am excited to share that Path to Wellness & Development Initiative, a registered nonprofit (CAC/IT/NO [redacted]) in Nigeria, is hosting a Free Health Screening Event for [redacted]+ individuals in Enugu, Nigeria on October 5th, [redacted]. As we prepare for the event, our current challenge is the transportation costs of medical supplies donated to us. We are inquiring with airlines traveling to Abuja, Port Harcourt, or Lagos airports in Nigeria, between September 21st and 25th, if they could assist in transporting our medical supplies. The supplies include glucometers, blood pressure cuffs, medication, and more, totaling not more than [redacted] pounds spread across 3 bags. Path to Wellness & Development Initiative appreciates any assistance despite not having a [redacted](c)3 tax status, and we will acknowledge support on our social media platforms and event banners. For further information or inquiries, please contact us at [redacted] or [redacted]. Thank you for your kind consideration. Warm regards, Uchey Dijeh DrPh(c) Founder and Executive Director Path to Wellness and Development Initiative Incorporation I.D No: CAC/IT/NO [redacted]

My daughter and I flew with Turkish Airlines from Manchester, UK, to Port Harcourt, Nigeria on September 7, [redacted]. We have yet to receive our four checked bags, and it is now the 11th. Upon arrival in Port Harcourt, we were informed that none of the economy passengers' bags had arrived due to backlogs. They assured us they would contact us once the bags were on the next flight. However, it has been three days, and we have not heard anything. When I call the airline for assistance, they are unhelpful and vague. Our flight numbers were TK1994 from Manchester and TK627 connecting from Turkey. I am eager to locate our missing luggage. Can someone please provide information on its whereabouts? Thank you. Mrs. A.

Subject: Baggage Tracking Request for Mr. B. V. Setty/S. PNR U3ZQ86 To the Customer Service Team, I am Naveen Reddy from ShinyGo Online. I am reaching out regarding a passenger, Mr. B. V. Setty, who traveled with a ticket booked through our platform and arrived safely at Kiev Airport. Unfortunately, upon arrival, his baggage was not located, causing inconvenience. The initial ticket was with Turkish Airlines, but due to a cancellation, it was rescheduled with IndiGo Airlines on the same day. Despite assurances from the staff, the luggage was to be collected at Kiev Airport, but as of now, it has not reached Mr. Setty. I kindly request your assistance in tracking and locating his luggage swiftly to resolve this matter promptly. Your prompt attention to this issue would be greatly appreciated. Thank you for your cooperation. Warm regards, Naveen Reddy

On August 29th, I received an email from Turkish Airlines regarding the delay of my flight from Windhoek to Johannesburg (related to ticket number [redacted][redacted]). Unfortunately, the call center number provided in the email was not helpful. After spending an hour and about 40 euros on an international call from Namibia to Turkey, I encountered a customer service representative who provided inaccurate information and was unhelpful in resolving my issue or ensuring I wouldn't miss my connecting flight to Istanbul from Johannesburg. Despite the unproductive call, I was able to rebook my flight thanks to Air Namibia.

Hello, I made a booking for a flight from Manchester to Lagos on 3/10/[redacted] under the name Rev. Emmanuel Okoroafor with booking reference number [redacted] through Turkish Airlines via Opobo. I noticed two errors in my booking: 1. My full name as per my passport is Emmanuel Ndudinakachukwu Okoroafor, while in the booking I mistakenly wrote Rev. Emmanuel Okoroafor. My date of birth is 14/12/[redacted], and my passport number is A[redacted]5. 2. I only booked for one adult and forgot to include my young son who will be traveling with me. His name is Benedictus Udomsinachukwu Okoroafor, born on 15/11/[redacted], and his passport number is A[redacted]2. I kindly request assistance in rectifying these mistakes to ensure smooth travel for both of us. Thank you for your support. I would like my name corrected to Emmanuel Ndudinakachukwu Okoroafor without the title, and my son, Benedictus Udomsinachukwu Okoroafor, added to the booking.

My husband and I flew from Cotonou to Istanbul on 21.08.[redacted]. We checked in four bags, but none of them arrived. After six days, two bags were located, while the other two are still missing. We have been reaching out for assistance and compensation for a month, but Turkish Airlines has been unresponsive. Having spent all our money on new clothes, we are now financially strained. Originally planning a 5-week vacation, after just 2 weeks, we are out of funds. We have been checking the airport regularly, calling, and emailing but only receiving generic responses. Unsure of our options, we may need to seek legal advice if the airline does not address this issue adequately. We are desperate for compensation and proper assistance. Thank you for your help.

Hello, I am sharing a concerning experience my mom had during her travel through Istanbul airport. She requires assistance due to being deaf. The airport assistant walked too quickly for her to keep up and failed to communicate a 3-hour flight delay. They were rude, disrespectful, and mishandled her ticket. They even took a picture of her without permission. I would like a refund for our unused return tickets and hope to resolve this matter via email. My father tried leaving a review on the Istanbul airport website but faced technical issues. Proper training and respect for elderly and disabled individuals are expected, unlike this experience. I can be contacted at [redacted] or [redacted]. Thank you for addressing these concerns. - Irina Iar-Mukhamedova.

Dear Sir/Madam, I have planned a holiday in Antalya from the 23rd to the 28th of September [redacted]. Initially, I believed I only needed an e-visa. However, as a Libyan national with a travel document, I discovered I needed to apply for a hard visa at the embassy. I submitted my application on Friday, the 20th of September, but they informed me it would take several days to process, which means I will miss my flight, TK1978 Turkish Airlines, AIRBUS A321-[redacted], Economy Class (U), departing at 4:30 PM on Monday, September 23. I am wondering if it is possible to cancel this flight and receive a refund since the visa delay is beyond my control. Please advise on how to proceed in this situation. Thank you. Regards, AA [redacted] [redacted]

Hello, this is Anas Hashash. I was scheduled to travel from Mumbai to Istanbul then to Porto, but I was denied boarding the plane to Istanbul. Currently, I am in Mumbai airport with immigration officials, awaiting a valid explanation for the refusal. The immigration office requires the reason for the airline's decision, which has not been provided. Unfortunately, due to this issue, I have lost my Erasmus scholarship. All my documents were in order, and there was no regulation preventing me from boarding the flight. If I am not accommodated on the next flight to Porto, I will take legal action. Please address this matter promptly. Flight Reference Number: U6XQPV.

I booked a flight through Expedia from New York City to Munich, Germany. My departure date is Oct. 1, returning on Oct. 9. My name is Ariel Tempongko, and my ticket number is [redacted][redacted]. My itinerary number is [redacted][redacted] with confirmation code SYAVGZ. Unfortunately, I need to cancel my flight due to the sudden passing of my younger brother on Sept. 30, [redacted]. I would like to request a refund as I need to fly to Manila, Philippines to be with my family during this difficult time. Please let me know what documents are needed to support my request. Thank you for your understanding and consideration.

I need to make changes to my wife and daughter's flight as they need to return home within the next week. I attempted to make the changes on the website of the airline but encountered difficulties. When I finally spoke with a representative on the phone, they informed me that they did not have time to spend with me and needed to assist someone else. In the end, I had to pay $[redacted] to change the tickets. In total, I have paid around $[redacted] for their tickets, not including mine. I usually fly with Emirates and now regret not sticking with them.

Yesterday, my family and I were traveling from Kayseri Airport, Turkey, to Amsterdam with a connection in Istanbul. Sadly, at approximately 12:50 pm, the woman at the counter accidentally damaged my father's Italian passport, specifically the page with his information. This has caused us significant issues as we are traveling across Europe until the 10th of October. We kindly request a letter from the airline explaining the situation to help us navigate airport security without any troubles. We are quite disappointed with the airline due to this unfortunate incident, which has never happened to us before. Regrettably, we cannot recommend this airline to others, especially since the staff member did not offer any solutions to rectify the situation.

On October 1, my partner and I flew in business class from Istanbul to San Francisco with seats 3J and 3K. Our ticket numbers were [redacted][redacted] and [redacted][redacted]. Unfortunately, neither seat was adjustable during the 13-hour flight. Despite the cabin crew's efforts, the issue could not be resolved. This left us exhausted and disappointed, especially after a seamless flight from Houston to Istanbul on September 14. Considering the high cost of business class tickets, we hope Turkish Air can offer compensation for this inconvenience. We had additional connections to Tucson, AZ, and I've informed Odysseys Unlimited about this situation.

My parents recently flew from Delhi to Istanbul with IndiGo Airlines, and their experience was far from satisfactory. The seats were uncomfortable, no hot meals were served, and there was no in-flight entertainment available. This fell short of international standards, and had we known, we would have chosen differently. Now they have a return flight with IndiGo Airlines to Delhi, and I would like to change it for a more suitable option.

Hello, I would like some assistance. When I arrived at the airport for my Turkish Airlines flight to Cyprus, I was denied boarding due to a document mix-up. Unfortunately, I missed my flight. What steps should I take now? Additionally, I am interested in re-routing my journey. Originally, it was booked as LOS-IST-SAW-ERC, but now I would like to change it to ABJ-IST-ERC. I hold a return ticket. What is the procedure for this change? Lastly, could you provide information on the possibility of obtaining a refund for my ticket?

Hello, I hope you're having a good day. I would like to inquire about a damage report under the number HAMTK52188 dated July 30, [redacted]. My girlfriend was travelling with Turkish Airlines from Jakarta to Hamburg and discovered her luggage was damaged after the flight. Upon noticing this, we promptly reached out to the designated desk to report the damage. Subsequently, we were instructed to forward all relevant information to [redacted], which we promptly did, including all necessary documentation. Since then, there have been several email exchanges, but currently, it seems as though no one is attending to this matter. Can you provide us with assistance in processing the reimbursement for the damage? Your help would be greatly appreciated. I have been a frequent flyer with Turkish Airlines and have always been impressed with their service. This is the first incident I have encountered, and I hope for a prompt resolution. Thank you for your assistance.

During my recent flight from Nepal to Germany with Turkish Airlines, I encountered a troubling experience with one of your staff members. Despite following all the guidelines for my personal item and carry-on bag, I was singled out and forced to pay an excessive fee of over $[redacted].00 USD for exceeding the weight limit. Unlike other passengers with larger bags, I was unfairly treated and made to feel disrespected. The staff member not only withheld my passport and boarding pass until payment but also placed me in an uncomfortable seat at the rear of the plane that did not recline. This entire ordeal left me feeling humiliated and mistreated, leading me to vow never to fly with Turkish Airlines again. The kind flight attendants on board empathized with my situation and encouraged me to report this incident for proper resolution. I urge Turkish Airlines to address this issue, refund the fee, and provide customer service training to prevent such incidents in the future. Despite this negative experience, I acknowledge the kindness of the flight crew and hope for a positive outcome. Sincerely, Rebecca M Doss Reservation # STWWZE Ticket # [redacted][redacted] TK727; 07:50; Tribhuvan Intl/Istanbul; [redacted]-10-03 TK1723; 16:45; Istanbul/Tegel; [redacted]-10-03