We booked flights Cape Town - Istanbul-Bari. Zagreb-Istanbul-Cape Town. Ref: TPXHCQ*We...

GetHuman2630851's Complaint issue with Turkish Airlines from March 2019

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The issue in GetHuman2630851's own words
We booked flights Cape Town - Istanbul-Bari. Zagreb-Istanbul-Cape Town. Ref: TPXHCQ*We were offered the FREE HOTEL night promo and accepted.*Called CT office to book the hotel and told to email: *****@***.com*Mailed *nd week January - no response. Mailed again early Feb - no response.*Then received mail alerting us to change in flight time - ** mins earlier but because it's a weekday rush hour, we decided to accept their offer to change our flights. Clicked on the link and tried REPEATEDLY to change to the Saturday flight (no rush hour!).*Proved impossible so mailed Customer Services. Took a week before they responded - telling me to call their CT office. Been trying for * days but none of the * numbers given on the website ever get answered!*Eventually called their Johannesburg office but they could not help.*So - as it stands - we cannot change our flights online... cannot get through to their office... cannot get a response to emails!*This is completely unacceptable as hotels in Istanbul are booking up and we still have nothing!

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Turkish Airlines

Complaint issue
Reported by GetHuman2630851
Mar 29th, 2019 - 2 years ago
Seen by 4 customers so far
Similar issue to 369 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth


GetHuman2630851 started working on this issue
Mar 29th, 2019 11:21am
GetHuman2630851 confirmed the issue is fixed. Hooray!
Mar 29th, 2019 7:45pm

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