I have been using Turbo Tax for few years now. I used Turbo Tax last year and this year...
GetHuman4876566's customer service issue with Turbo Tax from May 2020
Help with my Turbo Tax issue
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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman4876566's own words
I have been using Turbo Tax for few years now. I used Turbo Tax last year and this year to file taxes and it was rejected both years because I didn't put it personal pin code (I am the victim of Identity Theft). For this year, you sent an email to notify me that it was rejected right away via email so that I could correct it. However, last year, you didn't let me know and I had no idea until now when I checked the status. Because you didn't' notify me, I couldn't file the tax on time and cost me to pay penalty and interest. **I am requesting following:**. Refund for what I paid last year to Turbo Tax**. Refund for what I paid this year to Turbo Tax for service**. Refund for what I paid this year for live service**I am not happy with the service what so ever and it cost me a lot of money and time. I already went to CPA to do my tax and correct issues.**Please refund before I file other claims and take legal actions, potentially a class-action lawsuit. I know I am not the only victim of this.
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