I have been using Turbo Tax for few years now. I used Turbo Tax last year and this year...

GetHuman4876566's customer service issue with Turbo Tax from May 2020

Help with my Turbo Tax issue
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The issue in GetHuman4876566's own words
I have been using Turbo Tax for few years now. I used Turbo Tax last year and this year to file taxes and it was rejected both years because I didn't put it personal pin code (I am the victim of Identity Theft). For this year, you sent an email to notify me that it was rejected right away via email so that I could correct it. However, last year, you didn't let me know and I had no idea until now when I checked the status. Because you didn't' notify me, I couldn't file the tax on time and cost me to pay penalty and interest. **I am requesting following:**. Refund for what I paid last year to Turbo Tax**. Refund for what I paid this year to Turbo Tax for service**. Refund for what I paid this year for live service**I am not happy with the service what so ever and it cost me a lot of money and time. I already went to CPA to do my tax and correct issues.**Please refund before I file other claims and take legal actions, potentially a class-action lawsuit. I know I am not the only victim of this.

GetHuman4876566 did not yet indicate what Turbo Tax should do to make this right.

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Turbo Tax

Customer service issue
Reported by GetHuman4876566
May 27th, 2020 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 19333 others
0 customers following this

Timeline

GetHuman4876566 started working on this issue
May 27th, 2020 3:58pm

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