Cant determine **** log in information for debit card refund. Received email from you...

GetHuman4709659's customer service issue with Turbo Tax from April 2020

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The issue in GetHuman4709659's own words
Cant determine **** log in information for debit card refund. Received email from you that seems to indicate stimulus check was refunded to this card. I think you have my stimulus money and instead of responding you sent me to some scam that wanted my credit card information to answer the question. Turbo Tax needs to answer this question. **Great news, you should be receiving your stimulus payment from the IRS!* *The government has informed us that they are depositing your stimulus payment onto your Turbo* Visa* Debit Card issued by Green Dot Bank, Member FDIC, since that is how you chose to receive your refund on your last filed tax return (**** or ****).* *If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit.* *If you no longer have access to your Turbo Visa Debit Card, don't worry. You can request a replacement card. You will not be charged for a replacement card or check* standard fees will be waived or refunded to you.* *Due to unprecedented traffic, the website and phone lines for the Turbo Visa Debit Card issued by Green Dot are experiencing delays and long wait times. To get the best service, we recommend waiting until non-peak hours. We know everyone is anxious to get their stimulus money and we are committed to helping our customers access their stimulus payment as fast as possible.* *For additional information, including how to request a replacement card, please visit our Stimulus site for Turbo Visa Debit Card holders here: https:**turbotax.intuit.com*stimulus-check*turbo-card** *Respectfully,*Sarah Kim*Vice President, TurboTax

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Turbo Tax

Customer service issue
Reported by GetHuman4709659
Apr 24th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 16098 others
0 customers following this

Timeline

GetHuman4709659 started working on this issue
Apr 24th 3:13pm

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