I used turbo*intuit to file my taxes for the last few years. I filed again this year as...

GetHuman4326757's customer service issue with Turbo Tax from February 2020

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The issue in GetHuman4326757's own words
I used turbo*intuit to file my taxes for the last few years. I filed again this year as well. I have not been able to electronically file because it wants the AGI number from our previous return. I am having trouble getting into the account for last years return. I tried all account recovery tools and for some reason none of them are working . I would like to resolve this issue but I don’t know how. I no longer have the phone number listed on last years return so I could not get codes sent to my new phone and the other option kept saying it did not work.

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Turbo Tax

Customer service issue
Reported by GetHuman4326757
Feb 4th, 2020 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 3861 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account


GetHuman4326757 started working on this issue
Feb 4th, 2020 4:04pm