What is the deal with my state taxes?? I submitted my state tax via Turbo Tax and ever...
GetHuman-pkohn's customer service issue with Turbo Tax from February 2019
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The issue in GetHuman-pkohn's own words
What is the deal with my state taxes?? I submitted my state tax via Turbo Tax and everything looked like it was good to go!!! After waiting the last couple of weeks for my state taxes (which I badly need), I find out that Turbo Tax was saying that I didn't complete some of the items (ie. worksheet where it apparently didn't accept the direct deposit). It's been sitting in the que and I haven't gotten a single text saying something was wrong. This isn't just myself either! My girlfriend and friends said the same thing. If something THIS IMPORTANT doesn't go through, Turbo Tax needs to through up a LOT OF RED FLAGS instead of a small message somewhere that is easily overlooked. So my state taxes have been held in the que because I selected Yes to direct deposit (assuming this was possible like the Federal tax return). It then says it couldn't complete my state tax because I selected Yes instead of No to direct deposit! Changing this to No, it then allowed me to complete it. This Yes*No field should have never been a factor in getting my return!!!! As a developer myself, if you can't do direct deposit, don't allow the field to be checked as Yes, simple as that. Or if there is something that holds up the return, PUT A BIG RED MESSAGE ON THE SCREEN. This is really poor programming. Because of this delay, I am now late on several payments!
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