I purchased the TurboTax Deluxe CD from Office Max. The package shows "Federal Returns...

GetHuman2233290's customer service issue with Turbo Tax from February 2019

25 views | 34136 similar | 0 following
Help with my Turbo Tax issue
Next: our robot will wait on hold for GetHuman2233290 to get a Turbo Tax rep on the line!
Always use the GetHuman Phone to call Turbo Tax. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman2233290's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2233290 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman2233290's own words
I purchased the TurboTax Deluxe CD from Office Max. The package shows "Federal Returns * Federal E-Files * State Returns". But NO State Returns are on the CD.**I've been using TurboTax for many years, even before it was renamed TurboTax. I do not remember not having CA on the CD.**I'm using TT on a laptop, OS **.**.*, which I just purchased so I could use TT. It is NOT connected to the internet and can't be. I am writing this on my MacPRO OS **.*.* on which I do ALL of my professional work.**Is it possible to download from the internet "State Returns" onto my MacPRO, copy it to a Memory Stick and load it onto my laptop? If so, please help me download the CA files.**If this can't be done, how the heck can I do my CA returns?**Cheers**David Heidelberger****-***-**********@***.com

GetHuman2233290 did not yet indicate what Turbo Tax should do to make this right.

How GetHuman2233290 fixed the problem

We are waiting for GetHuman2233290 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2233290 fixes it.
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman2233290
Feb 18th, 2019 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 34136 others
0 customers following this

Timeline

GetHuman2233290 started working on this issue
Feb 18th, 2019 4:12pm