I purchased the TurboTax Deluxe CD from Office Max. The package shows "Federal Returns...

GetHuman2233290's customer service issue with Turbo Tax from February 2019

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The issue in GetHuman2233290's own words
I purchased the TurboTax Deluxe CD from Office Max. The package shows "Federal Returns * Federal E-Files * State Returns". But NO State Returns are on the CD.**I've been using TurboTax for many years, even before it was renamed TurboTax. I do not remember not having CA on the CD.**I'm using TT on a laptop, OS **.**.*, which I just purchased so I could use TT. It is NOT connected to the internet and can't be. I am writing this on my MacPRO OS **.*.* on which I do ALL of my professional work.**Is it possible to download from the internet "State Returns" onto my MacPRO, copy it to a Memory Stick and load it onto my laptop? If so, please help me download the CA files.**If this can't be done, how the heck can I do my CA returns?**Cheers**David Heidelberger****-***-**********@***.com
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Turbo Tax

Customer service issue
Reported by GetHuman2233290
Feb 18th, 2019 - 8 mons ago
I have an issue with Turbo Tax too
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Seen by 14 customers so far
Similar issue to 34136 others
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Timeline
GetHuman2233290 started working on this issue
Feb 18th 4:12pm