I have a daughter that lives in Japan. I filed her **** taxes using the $**.** version...

GetHuman-rayfish's customer service issue with Turbo Tax from October 2018

14749 similar
0 following
Help with my Turbo Tax issue
First: share to improve GetHuman-rayfish's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-rayfish to get a Turbo Tax rep on the line!
Always use the GetHuman Phone tocall Turbo Tax. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-rayfish may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman-rayfish's own words
I have a daughter that lives in Japan. I filed her **** taxes using the $**.** version of Turbo Tax (order number TTWQP*JZ********) in early **** (got a confirmation email of taxes accepted on *******). For the last several weeks I have been trying to get into the account to download the return and have not been successful. I am the account owner and have forgotten my password. I have tried to reset the password unsuccessfully many times. I was on the phone with a tech support individual for over an hour and was told that if the address for resetting the password doesn't match the return it will be rejected. I understand that, however, she has a foreign address and there is ZERO option to enter a foreign address. I tried using the billing address I used to creat the account and that didn't work either. I would like to be able to access the account to download the return to send to her so she can provide the information to her student loan creditors
GetHuman-rayfish did not yet indicate what Turbo Tax should do to make this right.
How GetHuman-rayfish fixed the problem
We are waiting for GetHuman-rayfish to fix the problem and share the solution with the rest of us customers.
Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rayfish fixes it.
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman-rayfish
Oct 12th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 14749 others
0 customers following this
GetHuman-rayfish started working on this issue
Oct 12th, 2018 3:02pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!
Call Toll-Free: 888-959-6783
Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians