I have a daughter that lives in Japan. I filed her **** taxes using the $**.** version...

GetHuman-rayfish's customer service issue with Turbo Tax from October 2018

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The issue in GetHuman-rayfish's own words
I have a daughter that lives in Japan. I filed her **** taxes using the $**.** version of Turbo Tax (order number TTWQP*JZ********) in early **** (got a confirmation email of taxes accepted on *******). For the last several weeks I have been trying to get into the account to download the return and have not been successful. I am the account owner and have forgotten my password. I have tried to reset the password unsuccessfully many times. I was on the phone with a tech support individual for over an hour and was told that if the address for resetting the password doesn't match the return it will be rejected. I understand that, however, she has a foreign address and there is ZERO option to enter a foreign address. I tried using the billing address I used to creat the account and that didn't work either. I would like to be able to access the account to download the return to send to her so she can provide the information to her student loan creditors
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Turbo Tax

Customer service issue
Reported by GetHuman-rayfish
Oct 12th, 2018 - 3d ago
I have an issue with Turbo Tax too
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Seen by 6 customers so far
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GetHuman-rayfish started working on this issue
Oct 12th 3:02pm