We got an IRS letter stating that our **** return was rejected. When we logged into our...

GetHuman756778's customer service issue with Turbo Tax from June 2018

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The issue in GetHuman756778's own words
We got an IRS letter stating that our **** return was rejected. When we logged into our turbo tax on-line account the status of our **** return was rejected In October of ****. We didn't receive an email that it was rejected, and assumed it was processed. I searched back through all my emails and found nothing in October about the return being rejected. I have turbo tax emails from **** thru **** but nothing that says the return was rejected. So I don't know how to find out why it was rejected on Turbo Tax. *The IRS letter states that the birthday doesn't match. The only place we put a birthday is when we electronically file (we've used TT since **** so we don't renter each year in the interview). I can't find on turbo tax how to see what birthday was used to see if I entered it wrong. The instructions to fix a reject don't address what to do when you don't get the notice. Thank you for any assistance.
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Turbo Tax

Customer service issue
Reported by GetHuman756778
Jun 6th, 2018 - a yr ago
I have an issue with Turbo Tax too
Not resolved
Seen by 3 customers so far
Similar issue to 359 others
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Timeline
GetHuman756778 started working on this issue
Jun 6th, 2018 5:22pm