filed taxes through you guys, received letter from IRS to verify Identity, did that, th...

GetHuman728473's customer service issue with Turbo Tax from May 2018

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The issue in GetHuman728473's own words
filed taxes through you guys, received letter from IRS to verify Identity, did that, they said wait up to * weeks, did that*then was told they never finished the verification process...so I have up to * more weeks and was referred to taxpayers advocacy due to hardship. Now I'm being told by taxpayers advocacy I need to file form ****x I am now very hesitant about filing forms on my own, and honestly am very frustrated that I paid turbo tax extra to ensure my stuff was correct and it WASN'T! I was still charged. I need help filing this form and*or want reimbursement for your services that ended up being EXTREMELY unsatisfactory. Please contact me, I am experiencing extreme hardship and time is everything the sooner the better.

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Turbo Tax

Customer service issue
Reported by GetHuman728473
May 29th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 657 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman728473 started working on this issue
May 29th, 2018 6:44pm

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