filed taxes through you guys, received letter from IRS to verify Identity, did that, th...

GetHuman728473's customer service issue with Turbo Tax from May 2018

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The issue in GetHuman728473's own words
filed taxes through you guys, received letter from IRS to verify Identity, did that, they said wait up to * weeks, did that*then was told they never finished the verification I have up to * more weeks and was referred to taxpayers advocacy due to hardship. Now I'm being told by taxpayers advocacy I need to file form ****x I am now very hesitant about filing forms on my own, and honestly am very frustrated that I paid turbo tax extra to ensure my stuff was correct and it WASN'T! I was still charged. I need help filing this form and*or want reimbursement for your services that ended up being EXTREMELY unsatisfactory. Please contact me, I am experiencing extreme hardship and time is everything the sooner the better.
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Turbo Tax

Customer service issue
Reported by GetHuman728473
May 29th, 2018 - 2y ago
I have an issue with Turbo Tax too
Not resolved
Seen by 4 customers so far
Similar issue to 657 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
GetHuman728473 started working on this issue
May 29th, 2018 6:44pm