Turbo tax system is broken. It's a phone system with recordings that do not help livin...

GetHuman707964's customer service issue with Turbo Tax from May 2018

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The issue in GetHuman707964's own words
Turbo tax system is broken. It's a phone system with recordings that do not help living people, if they did, I'd be happy.I spent ** minutes (in * different intervals) but did NOT talk to a human or got any helpful responses to my issue ..." all it said was was tell me your problem... I did ". Why? No solution. *Customers pay turbo tax they then it seems, take their $ and walk away. A consumer has the power, $$.** If turbo tax is too busy to assist paying customers I'm not a customer any longer. I didn't pay with fake bucks, my state of NC has not received my returns filing that I have filed for * years. But, I have receipts form turbo tax service for the past * yrs . **I understand computer issues, but I've never herd turbo tax had any (maybe they did) .*Why does turbo tax respond with recordings that hang up on customers when they call and need to investigate their personal life status. Real people appreciate real answers? This is my life that your call center workers are not responding or sensitive too. **Lost customer, bad referrals going forward.

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Turbo Tax

Customer service issue
Reported by GetHuman707964
May 22nd, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 163 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman707964 started working on this issue
May 22nd, 2018 3:40pm
GetHuman707964 indicated the issue is not fixed yet.
May 23rd, 2018 5:23pm
GetHuman707964 indicated the issue is not fixed yet.
May 23rd, 2018 5:27pm

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