I went on your website to book a room in Los Vegas. Your website switched me over to a...

GetHuman-antslate's customer service issue with Trivago from January 2019

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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-antslate's own words
I went on your website to book a room in Los Vegas. Your website switched me over to a company called OTEL. I made a mistake and booked the wrong Hotel so I called the reservations. This company charged me $** Dollars as a cancellation fee when it was only supposed to charge me $Dollars. This company that you guys put on your website does not have a working phone or any means of contacting them to get this issue resolved. The reservation * **E**E, I was charged $*** for the reservation, and $**.** as a reservation fee. I was refunded $***.**, that is a $** dollars charge for cancelling a reservation. This is ridiculous.
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Customer service issue
Reported by GetHuman-antslate
Jan 14th, 2019 - 9 mons ago
I have an issue with Trivago too
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Seen by 2 customers so far
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GetHuman-antslate started working on this issue
Jan 14th 2:32pm