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Trivago Customer FAQ

Top Answers & How-to Guides

How do I Contact Trivago Customer Service?

The question we are asked most often is about how to talk to Trivago customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need to create an account to book on Trivago?

No, creating an account is not a prerequisite for booking through Trivago. Trivago acts primarily as a hotel search engine, comparing...

What should I do if my hotel booking is incorrect?

If you find that your hotel booking through Trivago is incorrect, there are several steps you can take to resolve the situation. First, Next, visit the website where you made your booking, as Trivago itself does not process bookings directly. They serve as an aggregator that compares prices and options from various booking sites. Therefore, the next step is to reach out to the customer service department of the booking provider that you utilized. Most booking platforms have dedicated customer support channels that can assist with issues related to your reservation. When contacting customer service, be prepared to provide your booking details so they can quickly access your reservation and address any concerns you may have. It is often helpful to remain polite and composed while explaining the nature of the issue, as this can lead to a more favorable resolution. If you do not receive timely assistance through the customer service channels of the booking provider, it may be beneficial to check the Trivago website for any relevant contact information or support options. Remember, clarity and patience are essential when dealing with booking discrepancies, and having all the information at hand will facilitate a quicker resolution....
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Recent Trivago Customer Questions

I booked a reservation last night, received a confirmation email, however I see the Expedia has a better price. Can Trivago ,match expedia's price?

Trivago does not directly sell hotel rooms or manage bookings, so we cannot match prices. Trivago is a hotel search engine that compares prices from various booking sites, including Expedia. If you find a better price on Expedia after booking through another site, you may want to check the terms of your original booking or contact the site where you made the reservation for possible options regarding price adjustments or cancellation.
Asked Apr 7, 2025 7:03 PM

I didn’t receive my reservation reference number I made a reservation in Athens from July 20 to 22 Royal Olympic hotel

We're sorry to hear that you're having trouble with your reservation. Please remember that when you book a hotel on Trivago, the actual booking process is handled by booking sites we redirect you to, not by Trivago itself. This means that your reservation number would be provided by the specific site you ended up booking with, not Trivago. To find or recover your reservation reference number, reach out directly to the booking site. They should be able to help you by looking up your reservation using other details such as your name and date of booking.
Asked Jun 2, 2024 7:32 PM

I want a refund after my experience at Radisson in Happague NY

We're sorry to hear about your negative experience. At Trivago, we provide a platform for users to find and compare prices for hotels, but the actual booking is made through a third-party provider. To pursue a refund, you need to contact the provider you made the booking with directly. Trivago doesn't have access to individual booking details, and therefore can't assist with cancellations or refunds. Usually, you can find the necessary contact information in your booking confirmation email. Be sure to check the provider's refund policy as terms can vary.
Asked May 19, 2024 9:52 PM

I can't find any confirmation about me booking accommodation in Parkes Nsw for 19 May 2024.

We're sorry to hear that you're having trouble with your booking confirmation. Usually, once you've completed your booking on the Trivago website, you should receive a confirmation email which includes all your booking details. Please make sure to check your spam or junk email folders as sometimes emails from new contacts may end up there. If you still can't find your confirmation, it's possible that there may have been an issue during the booking process. Please double-check your bank or credit card statement to see if a charge has been made for the booking. If you still encounter problems, please refer to the contact information on this page to get direct assistance.
Asked May 1, 2024 2:16 PM

how to change hotel name on Trivago?

To change the name of a hotel on Trivago, contact the Trivago team directly for support. Unfortunately, as a user, you don't have the ability to change the hotel name yourself. This can only be done by Trivago's team since it involves authenticating information and ensuring accuracy. Doing this helps Trivago maintain its integrity and reliability in providing information to users. Always provide comprehensive and accurate details to expedite this process and ensure effective communication between you and Trivago.
Asked Apr 11, 2024 6:55 AM

Help me with my Trivago customer service issue

Booking Management

How Do I Get a Refund from Trivago?

If you are not happy with the services you got from Trivago, you may be eligible for a refund. These helpful tips can assist you with...
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How Do I Change My Booking on Trivago?

There are several reasons why you may want to change a booking on Trivago. These tips can help you do this.
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Can I modify my booking after check-in?

Modifying a booking after check-in can be a bit complex and depends largely on the hotel’s policy rather than the platform used for Once a guest has checked in, any changes to the reservation, such as altering the length of stay or changing room types, usually need to be handled with the hotel staff directly. Most hotels have their own specific policies regarding modifications after check-in, and the ability to modify depends on factors such as availability, pricing, and the terms set at the time of booking. To get specific information regarding your booking, it would be beneficial to refer to the website of the provider from which the hotel reservation was made. They will typically provide contact information or guidelines for addressing any requests post-check-in. Always ensure to check the hotel’s individual policies for modifications....
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Do I need to create an account to book on Trivago?

No, creating an account is not a prerequisite for booking through Trivago. Trivago acts primarily as a hotel search engine, comparing...
Read more

What should I do if my hotel booking is incorrect?

If you find that your hotel booking through Trivago is incorrect, there are several steps you can take to resolve the situation. First, Next, visit the website where you made your booking, as Trivago itself does not process bookings directly. They serve as an aggregator that compares prices and options from various booking sites. Therefore, the next step is to reach out to the customer service department of the booking provider that you utilized. Most booking platforms have dedicated customer support channels that can assist with issues related to your reservation. When contacting customer service, be prepared to provide your booking details so they can quickly access your reservation and address any concerns you may have. It is often helpful to remain polite and composed while explaining the nature of the issue, as this can lead to a more favorable resolution. If you do not receive timely assistance through the customer service channels of the booking provider, it may be beneficial to check the Trivago website for any relevant contact information or support options. Remember, clarity and patience are essential when dealing with booking discrepancies, and having all the information at hand will facilitate a quicker resolution....
Read more

What should I do if my hotel booking is incorrect?

If you find that your hotel booking through Trivago is incorrect, there are several steps you can take to resolve the situation. First, Next, visit the website where you made your booking, as Trivago itself does not process bookings directly. They serve as an aggregator that compares prices and options from various booking sites. Therefore, the next step is to reach out to the customer service department of the booking provider that you utilized. Most booking platforms have dedicated customer support channels that can assist with issues related to your reservation. When contacting customer service, be prepared to provide your booking details so they can quickly access your reservation and address any concerns you may have. It is often helpful to remain polite and composed while explaining the nature of the issue, as this can lead to a more favorable resolution. If you do not receive timely assistance through the customer service channels of the booking provider, it may be beneficial to check the Trivago website for any relevant contact information or support options. Remember, clarity and patience are essential when dealing with booking discrepancies, and having all the information at hand will facilitate a quicker resolution....
Read more

Hotel Reviews and Deals

How Do I Ask a Question About My Trivago Booking?

If you have made a booking with Trivago, and now have a question about your booking, there are several options for contacting Trivago....
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Can I view reviews for hotels on Trivago?

Yes, users can view reviews for hotels on Trivago. The platform aggregates reviews from various sources, providing travelers with comprehensive...
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How do I find the best hotel deals on Trivago?

Finding the best hotel deals on Trivago is an easy and straightforward process, and it can significantly enhance your travel experience. Once the results are displayed, you can utilize Trivago's filtering options to narrow down your choices. For instance, you can filter by price range, star rating, guest ratings, or specific amenities, such as free breakfast or Wi-Fi. This allows you to focus on the hotels that meet your preferences and budget. Additionally, it is beneficial to sort the results by the best price, guest rating, or distance from notable attractions. Trivago also displays hotels with special offers, which might include discounts or bundled packages. When you find a hotel that interests you, ensure to click on it to see further details, including more images, guest reviews, and the various booking options available. To maximize your savings, it can be wise to compare prices from different booking sites provided within Trivago. Finally, do keep an eye out for any promotions or last-minute deals listed on the current web page, as these can further enhance your savings. Happy travels!...
Read more

How do I find the best hotel deals on Trivago?

Finding the best hotel deals on Trivago is an easy and straightforward process, and it can significantly enhance your travel experience. Once the results are displayed, you can utilize Trivago's filtering options to narrow down your choices. For instance, you can filter by price range, star rating, guest ratings, or specific amenities, such as free breakfast or Wi-Fi. This allows you to focus on the hotels that meet your preferences and budget. Additionally, it is beneficial to sort the results by the best price, guest rating, or distance from notable attractions. Trivago also displays hotels with special offers, which might include discounts or bundled packages. When you find a hotel that interests you, ensure to click on it to see further details, including more images, guest reviews, and the various booking options available. To maximize your savings, it can be wise to compare prices from different booking sites provided within Trivago. Finally, do keep an eye out for any promotions or last-minute deals listed on the current web page, as these can further enhance your savings. Happy travels!...
Read more

Can I view reviews for hotels on Trivago?

Yes, users can view reviews for hotels on Trivago. The platform aggregates reviews from various sources, providing travelers with comprehensive...
Read more

Travel Queries

Can I book flights on Trivago?

Trivago is primarily designed as a hotel search and comparison platform, focusing on helping users find and compare hotel accommodations...
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Is it possible to book a last-minute hotel through Trivago?

Yes, it is indeed possible to book a last-minute hotel through Trivago. Trivago is designed to help travelers search for and compare Many hotels offer last-minute deals, which can be particularly advantageous for those flexible with their plans. Additionally, travelers can easily filter their search results based on criteria such as price range, star rating, and amenities, helping to further refine their options. Users should keep in mind that availability and prices may change rapidly as last-minute bookings can fluctuate. For those seeking immediate assistance or to find specific last-minute options, it is a good idea to check the site directly for the most relevant information and contact details if needed....
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How can I save my favorite hotels for future reference?

Saving your favorite hotels on Trivago is a straightforward process that helps you keep track of places you might want to book later. To save a hotel, you can look for a heart icon or a similar option on the listing for the hotel you like. Clicking on this icon will usually add the hotel to a favorites list associated with your Trivago account. If you are not signed in, you might need to create an account or log in to access this feature fully. Additionally, you can review your saved hotels by visiting your profile or the favorites section, where you can view and manage your selections. This is particularly useful if you are planning a trip and want to compare prices and amenities later. For specific instructions or assistance, it is advised to check the current web page for available guidance....
Read more

Is it possible to book a last-minute hotel through Trivago?

Yes, it is indeed possible to book a last-minute hotel through Trivago. Trivago is designed to help travelers search for and compare Many hotels offer last-minute deals, which can be particularly advantageous for those flexible with their plans. Additionally, travelers can easily filter their search results based on criteria such as price range, star rating, and amenities, helping to further refine their options. Users should keep in mind that availability and prices may change rapidly as last-minute bookings can fluctuate. For those seeking immediate assistance or to find specific last-minute options, it is a good idea to check the site directly for the most relevant information and contact details if needed....
Read more

How can I save my favorite hotels for future reference?

Saving your favorite hotels on Trivago is a straightforward process that helps you keep track of places you might want to book later. To save a hotel, you can look for a heart icon or a similar option on the listing for the hotel you like. Clicking on this icon will usually add the hotel to a favorites list associated with your Trivago account. If you are not signed in, you might need to create an account or log in to access this feature fully. Additionally, you can review your saved hotels by visiting your profile or the favorites section, where you can view and manage your selections. This is particularly useful if you are planning a trip and want to compare prices and amenities later. For specific instructions or assistance, it is advised to check the current web page for available guidance....
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Payment and Fees

Are there any hidden fees when booking on Trivago?

When using Trivago to search for hotels, users may wonder about the presence of hidden fees. Trivago is primarily a hotel comparison Regarding hidden fees, these can vary depending on the specific booking platform that Trivago directs users to. Some of these platforms may apply additional fees for processing, resort fees, or other charges that may be added during the booking process. It is essential for users to carefully review the terms and conditions presented on the booking site to ensure they are informed about any potential fees before finalizing their reservations. Trivago strives to provide transparency in pricing, but the responsibility for revealing all applicable fees ultimately rests with the individual booking site. To ensure clarity, it is always a good practice to examine the booking summary before confirming a reservation. For specific inquiries about fees, users may consider checking the current web page for any contact information provided by the booking platforms....
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What payment methods does Trivago accept?

Trivago is primarily a hotel search and comparison platform that connects users with various booking sites offering accommodation....
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Hotel Services

Are pets allowed in Trivago hotels?

Trivago serves as a hotel comparison platform, gathering information from numerous lodging options to help travelers find accommodations...
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Is Wi-Fi available at Trivago hotels?

Trivago is a hotel search and comparison platform that allows users to find various accommodations for their travels. However, it does When using Trivago, users can filter search results based on specific amenities, including Wi-Fi access. This feature allows you to view only those hotels that provide Wi-Fi, ensuring you find a suitable place for your needs. To confirm the specific Wi-Fi availability for a particular hotel, it is advisable to check the individual hotel listings on the Trivago website. The listings usually detail the amenities provided, including whether Wi-Fi is complimentary or requires an additional fee. For the most accurate and updated information, please review the details on the hotel's page on Trivago....
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