Trivago Customer FAQ

To cancel your reservation at Hampton Inn and Suites in The Villages, Florida, you should check the confirmation email you received when you booked the hotel. It typically includes cancellation instructions and any applicable deadlines. You may be able to cancel directly through the website or app where you made the reservation. Ensure you follow the cancellation policy to avoid any charges.

To obtain a virtual credit card for a guest booking, you need to participate in the Trivago Guest Booking program. If you are a partner or a hotelier, you can access it through your partner dashboard or specific integration tools. The virtual credit card will typically be generated during the booking process for guest reservations. Make sure to follow any specific guidelines provided for your account type to correctly use the virtual credit card feature.

To request a refund for a booking with incorrect dates, please check the cancellation policy associated with your reservation. If your booking is eligible for a refund, follow the steps provided in your Trivago account or through the booking confirmation email. Refunds depend on the hotel's policies, and you may need to contact the hotel directly. There is a link to the most up-to-date contact information right here on this page.

Trivago does not directly sell hotel rooms or manage bookings, so we cannot match prices. Trivago is a hotel search engine that compares prices from various booking sites, including Expedia. If you find a better price on Expedia after booking through another site, you may want to check the terms of your original booking or contact the site where you made the reservation for possible options regarding price adjustments or cancellation.

We're sorry to hear that you're having trouble with your reservation. Please remember that when you book a hotel on Trivago, the actual booking process is handled by booking sites we redirect you to, not by Trivago itself. This means that your reservation number would be provided by the specific site you ended up booking with, not Trivago. To find or recover your reservation reference number, reach out directly to the booking site. They should be able to help you by looking up your reservation using other details such as your name and date of booking.