Hello*My boss recently booked a hotel room at the Sheraton Buganvilias Resort and Conve...

GetHuman1923690's customer service issue with Trivago from January 2019

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GetHuman1923690's next move: try the Trivago help center again.
Trivago doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1923690 will want to follow the link below to head to their help center. We will check on GetHuman1923690 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1923690 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1923690's own words
Hello*My boss recently booked a hotel room at the Sheraton Buganvilias Resort and Convention Center. He is trying to stay From Feb *st - Feb *th. while booking his room, there was an option to upgrade from the deluxe room to grand deluxe. The charge was $***.** a night. So that's $***.** with tax for three nights. The following day my boss saw his confirmation email and was charged $**,***.**. How did this jump from $***.** to $**,***.**?*Confirmation number **********Mr. Joseph Perillo*Please if I can someone to contact me as well besides email. That would be great thank you.
GetHuman1923690 did not yet indicate what Trivago should do to make this right.
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Trivago

Customer service issue
Reported by GetHuman1923690
Jan 8th, 2019 - a mon ago
I have an issue with Trivago too
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Seen by 3 customers so far
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