Hi Customer service,**I used your website to purchase accommodation at the Stafford in...

GetHuman1715327's customer service issue with Trivago from December 2018

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The issue in GetHuman1715327's own words
Hi Customer service,**I used your website to purchase accommodation at the Stafford in Adelaide for the * of December ****, I was sent using one of your recommended providers called HotelQuickly, I booked and paid *The accommodation But on arrival at the hotel I was there told *Was no reservation, and that HotelQuickly had cancelled my *Reservation the day before but did not refund my money or let me know, I am extremely disappointed as I trusted your website that’s why I went ahead *With the booking. I have contacted HotelQuicky and hope that they will refund me the money I paid, but I would be very grateful if you could help if I don’t receive my refund.**Kind Regards *Ian Roberts
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Trivago

Customer service issue
Reported by GetHuman1715327
Dec 8th, 2018 - 5 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman1715327 started working on this issue
Dec 8th, 2018 4:27am