Need to cancel a reservation for motel * in London ontario for Aug *th. Confirmation...

GetHuman-dgoodbra's customer service issue with Trivago from July 2018

Help with my Trivago issue
The issue in GetHuman-dgoodbra's own words
I am trying to cancel a room I booked for aug. * in London at a motel *. My name is Nancy Goodbrand. I booked the room for my son Travis Hill. I need someone to contact me so that I can cancel. My number is **********. Or my email *****@***.com . ... Need to cancel a reservation for motel * in London ontario for Aug *th. Confirmation ***********. Name on reservation is Travis Hill. Address is ** Aylmer st. Brantford, Ontario. He will not be attending the summer games. Thank you for your assistance with this matter.
I need the cancellation before Aug. *
I have contacted Motel * in London. They do not have a reservation for Travis Hill. They advised me to contact Trivago. It’s frustrating because I can’t talk to a live person.
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Trivago

Customer service issue
Reported by GetHuman-dgoodbra
Jul 31st, 2018 - 9 mons ago
I have an issue with Trivago too
Fixed
Seen by 10 customers so far
Similar issue to 563 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-dgoodbra started working on this issue
Jul 31st, 2018 5:38pm
GetHuman-dgoodbra indicated the issue is not fixed yet.
Jul 31st, 2018 7:16pm
GetHuman-dgoodbra indicated the issue is not fixed yet.
Jul 31st, 2018 11:16pm
GetHuman-dgoodbra indicated the issue is not fixed yet.
Aug 1st, 2018 1:16pm
GetHuman-dgoodbra indicated the issue is not fixed yet.
Aug 1st, 2018 7:50pm
GetHuman-dgoodbra indicated the issue is not fixed yet.
Aug 1st, 2018 7:56pm
GetHuman-dgoodbra indicated the issue is not fixed yet.
Aug 1st, 2018 8:00pm