I just tried to book a couple of rooms in Puerto Vallarta for one night only, I went to...

GetHuman700069's customer service issue with Trivago from May 2018

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The issue in GetHuman700069's own words
I just tried to book a couple of rooms in Puerto Vallarta for one night only, I went to all the process, put my card info and after that I received a decline “confirmation” number, saying that the rooms were not confirmed and not charged to my card. Then I made another reservation ( another page) and right after I received an email saying that reservation still active... I Don’t want it anymore, I need you to please cancel the rooms.
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Trivago

Customer service issue
Reported by GetHuman700069
May 19th, 2018 - 6 mons ago
I have an issue with Trivago too
Fixed
Seen by 2 customers so far
Similar issue to 241 others
0 customers following this
Items needed
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Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman700069 started working on this issue
May 19th 6:35pm
GetHuman700069 indicated the issue is not fixed yet.
May 19th 6:36pm